The Docket · Government Meeting · DKT-2026-000006

On the agenda: Larned meeting — License Plate Reader (Jul 6)

Past ⚠ Agenda Watch Larned, Kansas · Monday, July 6, 2026 — 3 months ago

About this record

The published agenda for the July 6, 2026 meeting contains: "License Plate Reader", "ALPR", "License Plate Recognition", "LPR camera". The meeting has passed. The agenda stays here as a permanent public record.

WhenMonday, July 6, 2026
Check the agenda document for the meeting time.

WhereLarned, Kansas

Money$1,153,636.88 was at stake

On the record“License Plate Reader”“ALPR”“License Plate Recognition”“LPR camera”“license plate recognition”“LICENSE PLATE RECOGNITION”

The agenda, word for word

Government public record — the full text of the published document, archived July 11, 2026. Gold highlighting of key terms is ours, not the original’s. Read the original document ↗

146 pages · scroll to read

Page 1 of 146

City Council Meeting
City of Larned
July 6, 2026
6:00 PM
1. Call to Order
a. Roll Call
b. Pledge of Allegiance
2. Approval of the Agenda
3. Consent Agenda
a. Minutes of City Council Meeting – June 1, 2026
b. 2027 Budget Calendar
c. Minutes of Tourism Committee Meeting – 5/27/2026
d. Application to Sell Cereal Malt Beverages
4. Appropriations Ordinance #6 for $1,153,636.88
5. Public Comments
6. Presentations
a. Hometown Grants
b. Core Communities
c. Tourism Committee
7. Old Business
a. Electric System Conversation Update
b. LPD Watchguard System
8. New Business
a. Wastewater Parts and Supplies Building
b. Power Plant HVAC
c. Water Shed HVAC
d. Server Replacement
9. Staff Presentation
10.
Adjournment

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City Council Meeting Minutes
City of Larned
June 1st, 2026
6:30 PM
Mayor William Nusser called the regular session to order with the following Councilmembers
present: Councilmember Kim Barnes, Councilmember Terry Clark, Councilmember Brian Carlton,
Councilmember Jacques Molleker, Councilmember Jason Murray, Councilmember Rusty
McClendon and Councilmember Sharon McGinness.
Councilmember Gary Rainbolt was absent.
City Manager Bradley Eilts, Finance Director Monica Steiner, City Clerk Kara Rath, City Attorney
Mark Tramine and Building Inspector Will Tice were also present.
Approval of the Agenda
Councilmember Carlton asked that storage container for Wastewater Plant be added to the
agenda. Councilmember Murray asked that City Hall hours be added to the agenda.
Councilmember Murray motioned to approve the agenda with added items. Councilmember
McGinness seconded the motion.
Motion passed.
Consent Agenda
Councilmember Carlton motioned to approve the consent agenda as presented, Councilmember
McGinness seconded.
Motion passed.
Appropriation Ordinance #5
Finance Director Monica Steiner reported on the expenses listed on the financial report. On a
motion by Clark and seconded by Councilmember Carlton and carried for Appropriation
Ordinance #5 in the amount of $1,095,578.13 and transfers more or less were approved for
payment.
Motion passed.
Old Business
Electric System Conversion Update
Cris Naegele of Utility Help-Net gave the Council an update on the plans for the conversion from
2400 to 7970. Including replacing transformers, poles, and possibly extending the current plan to
include the lift station.
Cris will return in July with bidding expecting to take place towards the end of July.
New Business
Toles Street Project
The 2026 Budget included the reconstruction of Toles Street from 8th to 9th street. This includes
excavation, concrete resurfacing, and installation of a new curb and guttering.

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Adam Perez was present to answer any questions. He noted that this area floods when it rains and
collects water.
The estimated cost for this project is $50,000. Councilmember Molleker motioned to approve the
project. Councilmember Clark seconded.
Motion passed.
Discussion on regular Council Meeting start times
Councilmember McClendon requested that the Council discuss starting Council meetings at 5:30
rather than 6:30.
After discussion it was decided that the new start time for the meetings would be at 6PM.
Set Electric Work Session for August
Discussion took place regarding energy purchasing strategies and current electric agreements
with outside entities. City Manager Eilts suggested that the Council have a work session with Greg
Wright of Priority Power, energy consultant.
After discussion it was decided that the work session would be held on August 17th at 6PM.
Storage Container for Waste Water Plant
Councilmember Carlton asked about the possibility of putting a storage container at the
Wastewater Plant to help with the needs of the department.
After discussion Council asked that staff get options together and bring back in July. The City
Manager will also speak with the Wastewater Superintendent to see what best fits the needs of the
plant.
City Hall Office hours
Discussion took place regarding the new City Hall office hours.
Council Inquiries and Staff Comments
City Manager Eilts distributed information regarding the Foresty Grant. He indicated that bids will
be sought in the upcoming weeks for removal and planting of the new trees.
Building Inspector Tice and City Manager Eilts asked for Council direction regarding the possible
adoption of the latest International Building Code that was tabled in the May meeting. Council
asked Tice to research what the specific changes would be and report back.
Meeting adjourned.

___________________________________________
City Clerk, Kara Rath

___________________________________________
Mayor, William Nusser

Page 4 of 146

Larned Tourism Committee Minutes
May 27, 2026

The City of Larned Tourism Committee met in the Jordaan Room on May 27th at 6:20 pm. Members
present were Vicki Gillett, George Elmore, Richard Lartz, Dody Burke, Chair Gary Clark and Cindy
Wallace, tourism coordinator. Members absent were Dawn Skelton, Becky Martin, Mike Gilmore and
Donna Stejskal.
A motion to accept the April minutes was made by George and seconded by Dody. Motion carried.
Vicki went over the financials and we are down in funding this year from last year. Dody made a motion
to approve the financial report and George seconded the motion. Motion carried.
Old Business: Cindy updated the members concerning Vanessa Whiteside’s visit of One Delightful Life
on June 11th. Discussion on how much money to give her for her meals, etc., was discussed. Cindy said
she was going to have her use Larned Chamber Bucks’, An amount of $120 was agreed on.
Discussion about the grant request from Dody last month for her art show concerning the additional
$400 for art show materials was brought up again. She received $600 of the original $1,000 request last
month. A motion to include the additional $400 of the request was made by Vicki and seconded by
George. Motion carried.
New Business: Vicki mentioned that our billboard by Pawnee Rock renews next month with Lamar Signs
in July. The rental fee has gone up to $159 a month or $84 more a year. Richard made a motion to
renew the billboard for a year and George seconded the motion. Motion passed.
Directional street signage was discussed. Vicki went over where all the signs were downtown for various
attractions but there is no sign around Equity Bank, plus there is nothing to point out downtown at that
location around Trail Street. Mark’s Custom Signs did the signage and Richard suggested using vinyl
decals with same font and size instead of repainting everything. Veterans Memorial also needs added
by the sign by the Car Wash. We will discuss this again at our June meeting.
Gary discussed his Dark Sky report and making Larned and sites in Pawnee County a certified dark sky.
He had sent out an email earlier to educate the committee about this advertising campaign. We would
need a landing pad to set up on and also try to get certified. This will be discussed more at our next
meeting.
Cindy talked about bank tours and that she was going to research banks who offer tours and then send
materials to add Larned’s attractions as sites to visit. She was also going to find out who is developing
the new motel in Kinsley and see if there would be interest in looking at Larned.
Being no other business the meeting adjourned at 7:18 pm. Our next meeting is June 17th at 6:15 pm in
the Jordaan Room.
Minutes by Cindy Wallace

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AGENDA ITEM
Consent Agenda
City Council Meeting
July 6, 2026
TO:

The Honorable Mayor and Members of the City Council

FROM: Bradley Eilts, City Manager
RE:

Application to Sell Cereal Malt Beverages

Background and Analysis: The Pawnee County Fair will be held at the
County Fairgrounds. The dates of the event are July 18th to July 25th. They
are requesting approval of a Special Event Cereal Malt Beverage license for
a beer garden during this event, which will take place July 23rd through the
25th from 6:00 pm to 11:59 pm. The Pawnee County Fair Board provides
insurance that covers this event.
The Kansas Department of Revenue has changed the licensing for CMB
holders. It is now required that licensees submit paperwork to the state for
approval; the state then sends the application and the CMB stamps to the
City, which may approve it if it meets the requirements.
Financial Considerations: None.
Action Required: Approve the application by the Pawnee County Fair
Board to sell Cereal Malt Beverages during the 2026 Pawnee County Fair
on the dates and times referenced above.

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AGENDA ITEM
Presentation
City Council Meeting
July 6, 2026
TO:

The Honorable Mayor and Members of the City Council

FROM: Bradley Eilts, City Manager
RE:

Hometown Grants

Background and Analysis: Christy Crews, owner and grant consultant from
Hometown Grants, provides grant services. Originally from Pratt, she assists
several communities, including Hoisington and Ellinwood. Christy and I have
run into each other several times over the last year at infrastructure and grants
meetings/workshops and the League of Kansas Municipalities and Kansas
Municipal Utilities Conferences. We have had some good conversations about
potential opportunities.
The County Commissioners have retained HTG’s services in collaboration with
Larned and the other communities of Pawnee County. This opens up
potentially great countywide opportunities due to the need for the
identification, authorship, and administrative expertise they provide.
A unique characteristic of HTG is the Strategic Planning Discovery and
Development process that they use with communities to identify and develop
projects through on-site meetings, strategic analysis, and opportunities for
regional coordination. This process involves intentionally fulfilling needs and
addresses the Council’s concern about ensuring that matching funds are fully
considered and that the most-needed projects, as determined by the Governing
Body, are identified and prioritized.
Based on our conversations, your input on Council priorities, and your
knowledge of available grants and other assistance programs, HTG has
developed a draft Funding Strategy for the City of Larned.
The four primary recommendations are summarized:
1. Housing – Begin with a meeting with the Housing Interagency Advisory
Committee (HIAC) to create a comprehensive plan, then revisit specific
funding opportunities.

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2. Stormwater – Apply for free technical assistance through the EPA to
guide project planning.
3. Water – Continue KWO Technical Assistance grant application for
remaining phases of water infrastructure design and engineering.
4. Sewer and HVAC – Apply for the KCC Facility Conservation Improvement
Program (FCIP)
Financial Considerations: Pawnee County has a contract with Hometown
Grants.
Action Required: Accept the Presentation by Christy Crews, Hometown
Grants, and discuss the draft Funding Strategy for the City of Larned.

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Funding Strategy for the City of Larned, Kansas

Summary
Enclosed is the final Funding Strategy for the City of Larned, hereafter “The City.” The purpose
of this document is to provide a roadmap for the best grants to pursue: those which provide
The City with the highest likelihood of success and return on investment in its pursuit of new
housing development, vacant home rehabilitation, and blight reduction.
This Funding Strategy is a living document that will adapt to new opportunities as they arise.
Based on current research, we have identified a range of funding opportunities to support
housing development, rehabilitation of existing homes, demolition of blighted properties, and
future housing construction. Below, you will find additional information on the funding
research process, next steps to implement the strategy, and recommended funding pursuits.

Funding Research Process
Our team filtered grant opportunities by programmatic alignment, funding history, and
average award size. That process whittled 100+ grants down to the top contenders. We then
contacted the most promising of those funding agencies to determine the competitiveness of
their grant programs (targeting programs with at least a 20% chance of providing you with
funding).

What’s Next
The City should continue following through with the Hometown Grants representative to
explore the recommended grant applications and determine which opportunities best align
with the City’s current housing priorities.
We will schedule a follow-up meeting with you to review this Funding Strategy and discuss
next steps.
Respectfully,
Christy Crews

Grant Submission Plan:
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HOUSING
Recommendation 1: Meet with the Housing Interagency Advisory Committee (HIAC) to guide
discussions and create a comprehensive plan for the City. Once planning is complete we will
revisit funding opportunities to meet the housing needs.
STORMWATER
Recommendation 1: Apply for free technical assistance through EPA to guide project
planning.
WATER
Recommendation 1: KWO Technical Assistance grant application for remaining phases of
water infrastructure design and engineering
SEWER and HVAC (city-wide energy savings)
Recommendation 1: Apply for the KCC Facility Conservation Improvement Program (FCIP)

Funding Strategy
Last Updated: 6/17/2026

New Housing Development:
Funding Agency

Program

Eligible Projects

Funding
Available

Deadline

Website

Kansas Housing
Corporation

HAT - Housing
Assessment Tool

Helps
Communities
Evaluate Housing
Needs

N/A

Website

Further Details:
The Housing Assessment Tool (HAT), provided by the Kansas Department of Commerce, is a
self-assessment resource that helps communities evaluate their housing inventory, identify needs, and
establish priorities for housing development and investment.
Upon completion, communities can present their housing priorities to the Housing Interagency
Advisory Committee (HIAC) to explore state and federal funding opportunities.
Analysis:
While not a direct funding source, the HAT (along with HIAC) is a valuable planning tool that aligns
with the City’s need to clearly define housing priorities and strengthen future funding applications.
Completion of the HAT can help document housing needs, support project justification, and position
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the City for competitive grant opportunities such as MIH and other housing programs. Given the
relatively short timeline, this tool should be considered an early step in the overall housing strategy to
improve readiness and coordination with potential funding partners.
Contact:
Kerrie Falletti
[email protected]
(785) 207-5206
Kansas Housing MIH - Middle Income
Corporation
Housing

Housing
Varies by
Varies by
Development;
round;
application
Rehabilitation of grant and/or
round;
Vacant Homes
loan
confirm
annually

Website

Further Details:
The Moderate Income Housing Program supports housing development in Kansas communities with
populations fewer than 60,000. MIH grants and/or loans are awarded to cities and counties to develop
single- or multi-family housing for homeownership or rental. Cities may apply directly and may also
partner or contract with outside entities such as developers, builders, nonprofits, housing authorities,
local employers, or private partners. Based on initial outreach with KHRC, if Larned has identified a
developer or investor, Kansas Housing Investor Tax Credits may be considered as a separate but
related financing tool to help make the project feasible.
Match: N/A
Analysis:
This program aligns strongly with Larned’s long-term housing development goals, especially as the City
looks for ways to increase available housing and support workforce attraction. However, this is not a
true planning grant and is best suited for projects that are further along, with a defined site, project
scope, and potential development partner. For Larned, MIH should be considered a strong Phase II
opportunity once the City has completed more project development work and better understands the
infrastructure needs tied to future housing growth.
Contact:
Kansas Housing Corporation
Terry Bradshaw, Affordable Housing
[email protected]
785-217-2058
Kansas Housing
Corporation

Tax Credits

Housing

Open

N/A

Website

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Further details:
The Kansas Housing Investor Tax Credit is intended to encourage private investment in housing
development across Kansas. The program can help support the development of housing by providing
tax credits to eligible investors, making it a useful tool for projects that involve private developers,
local financial institutions, or other investment partners.
Match: N/A
Analysis:
This program may be a good fit for Larned if the city can identify a housing project that is ready for
development and has a developer, private or nonprofit partner. This is a good additional tax saving
plan for the city once you’ve done predevelopment and planning. However, it should be considered as
part of a layered funding strategy once the City has identified potential sites, confirmed infrastructure
needs, and developed the partnerships needed to move new housing forward.
Contact:
Kansas Housing Corporation
Terry Bradshaw, Affordable Housing
[email protected]
785-217-2058
Kansas Housing
Corporation

Housing Revolving Moderate income
housing
Loan Fund
development;
including related
infrastructure

N/A

Loan

Website

Further Details:
The Kansas Housing Revolving Loan Fund provides low-interest loans for moderate-income housing
development, including infrastructure needed to support housing development. Eligible applicants
include cities, counties, nonprofit housing organizations, builders, and developers. Funds are intended
to help move housing projects forward when additional financing is needed to support development or
related infrastructure.
Match: N/A
Analysis:
This could be a possible gap-financing tool for Larned once the City has a clearer housing project,
identified sites, and a development partner. It may be especially useful if infrastructure improvements
are needed to support new housing development and those costs cannot be fully covered through
other grants, tax credits, private investment, or local funds. This is a loan rather than a grant so it
could be used as a layered funding source to complete a project.
Contact:
Kansas Housing Corporation
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Terry Bradshaw, Affordable Housing
[email protected]
785-217-2058
HUD - Housing
and Urban
Development

PRO- Pathways to
Housing Policy,
Removing Obstacles
planning,
to Housing
infrastructure/ho
using barriers

$5,000,000 $10,000,000

~July 31
2026

Website

Further Details:
HUD’s PRO Housing program supports communities working to remove barriers to affordable housing
production and preservation. Program goals include increasing the supply of affordable housing,
reducing the time and cost required to produce new units, unlocking land for housing, supporting
affordable homeownership, and helping communities identify and address local barriers to
development. The program especially prioritizes rural communities and areas where housing barriers
are limiting new construction, rehabilitation, or preservation of affordable units.
Match: Varies
Analysis:
This program is a viable, though competitive, Phase I opportunity for Larned if the City can clearly
connect its housing shortage to barriers that limit new housing development, rehabilitation, or
preservation. Larned’s abandoned homes and blight could be framed as barriers to housing
production, particularly if they are limiting options for LMI residents, workforce attraction, and
long-term community growth. However, the strongest fit would be a broader barrier-removal strategy
that also looks at site readiness, property control, infrastructure needs, local policies or processes, and
ways to move vacant or underutilized properties back into productive use. Because this is a highly
competitive federal grant, Larned would need to show local commitment, a clear housing need, and a
realistic path from planning to future housing development.

Vacant Homes, Rehabilitation/Demolition:
Funding Agency

Program

Eligible Projects

Funding
Available
Up to
$300,000

Deadline

Website

Kansas
CDBG - Housing
Housing Rehab
March 2
Website
Department of Rehabilitation and
and Demo of
-Oct 16,
Commerce
Demolition
eligible housing
2026
Further Details:
The Kansas CDBG Housing Rehabilitation and Demolition Program helps cities set up and operate a
local housing rehab program. Funds can support owner-occupied rehab, small rental rehab,
demolition of vacant/uninhabitable homes, required inspections, and grant administration.
Demolition-only projects may qualify under slum and blight, while rehab projects must meet LMI
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beneficiary requirements. Applications are scored on project need, readiness, project development,
and how well the project solves the identified need.
Match: 25%
Analysis:
This program aligns well with Larned’s need to address vacant and deteriorating homes.The city’s LMI
percentage does not determine eligibility for this program. To qualify, occupants in the rehabilitated
homes must meet LMI requirements—defined as households at or below 80% of the Area Median
Income for the county in which they reside. Please contact a CDBG project manager to confirm
eligibility.
Contact:
Kansas Department of Commerce
Andrew Hayman, CDBG Director
[email protected]
(785) 480-8151
Federal Home Loan
Affordable
Affordable
Up to
July 1–31,
Website
Bank of Topeka
Housing Program housing purchase, $1.5M/project
2026
Grant
construction,
Up to
rehabilitation;
$75,000/unit
owner-occupied
and rental
housing
Further Details:
The Federal Home Loan Bank of Topeka Affordable Housing Program provides grant funding to
support the purchase, construction, or rehabilitation of affordable housing for low- to
moderate-income households. Funds may be used for owner-occupied rehabilitation, rental
rehabilitation, new construction, or other eligible affordable housing development activities.
Applications must be submitted through a participating FHLBank member institution, so the City
would need to partner with a local bank and likely a qualified housing sponsor, such as a developer,
nonprofit housing organization, or housing authority.
Match: N/A
Analysis:
This is a strong potential fit for Larned’s housing goals, as it can support both rehabilitation of existing
housing and development of new affordable units. While this is not a planning grant, it provides a
practical funding pathway once the City has identified target properties, eligible households or units,
and a project partner. Because Larned is still in the early stages of defining its housing project, this
program should be viewed as a Phase II or layered funding source and used strategically alongside
KHRC programs, local partnerships, and possible Land Bank efforts.
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Contact:
Housing & Community Development
[email protected]
[email protected] (AHP Competitive Grant Inquiries)
866.571.8155
Kansas Department
of Commerce

HEAL - Historic
Economic Asset
Lifeline

Rehab and
$30sq.ft/up to Not open.
Construction for
$100,000
Expected
Dilapidated
~Dec 2026;
Downtown
Confirm
Buildings; Reuse
annually
of Vacant
Buildings

Website

Further Details:
The HEAL program was created to preserve and bring new economic activity to underutilized, vacant,
or dilapidated downtown buildings in rural Kansas. Building grants are intended to bring buildings
back into productive use as spaces for new or expanding businesses, childcare, housing, arts and
culture, civic engagement, or entrepreneurship. Façade grants are intended to rehabilitate the façade
or street view of downtown buildings in need of repair to stimulate economic growth and
reinvestment in the downtown district.
Match: 50%
Analysis:
This program may fit Larned if the City identifies downtown buildings that could be returned to
productive use, including potential housing or mixed-use redevelopment. While it is not a primary
housing development
grant, it aligns with blight reduction, downtown revitalization, and reuse of vacant or underutilized
buildings. The tenant-ready requirement and match requirement may limit immediate feasibility, so
this should be considered a mid- to long-term opportunity.
Contact:
Kansas Department of Commerce
[email protected]
(785) 296-3481 (General Commerce)
Patterson Family
Foundation

Community Need Rural Community
Grant (Open Call) Revitalization,
resident retention,
Community Needs

Up to
$250,000;
Confirm
Current
Round

Varies;
confirm
annually;
LOI
deadline
Feb/May

Website

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Further Details:
The Patterson Family Foundation offers a variety of grants for rural Kansas communities, with new
and recurring funding priorities each year. The Community Needs Grant supports rural projects that
help retain residents and encourage former residents to return by improving the spaces, services, and
community assets that make small towns appealing places to live and work. Prioritized projects
include Main Street revitalization, façade improvements, adaptive reuse of downtown buildings,
community hubs, gathering spaces, local storytelling/branding, and tourism-related efforts that
support reconnection and reinvestment.
Match: N/A
Analysis:
This program may be a good fit for Larned’s broader housing and community revitalization goals,
particularly if the City can connect housing needs to resident retention, workforce attraction, and
community vitality. However, this is not a traditional housing construction or infrastructure planning
grant. It may be better suited for a targeted community revitalization component, planning-adjacent
work, or a smaller implementation project that supports Larned’s housing strategy. This should be
considered a flexible secondary opportunity, especially if the City can define a clear,
community-supported project with matching funds or other committed resources.
Contact:
Patterson Family Foundation
[email protected]
833-614-2450

Stormwater:
Funding Agency

Program

Eligible Projects

Funding
Available

Deadline

Website

FEMA

Flood Mitigation
Assistance Grant

Planning,design,
construction

Varies

Closes August 6,
2026

Website

Further Details:
The Flood Mitigation Assistance (FMA) program is a FEMA competitive grant that provides funding to
states, local and tribal governments to reduce or eliminate long-term flood risk to buildings insured
by the National Flood Insurance Program (NFIP). It supports both planning and implementation
projects such as elevating or relocating flood-prone structures, property acquisition and demolition,
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floodproofing, drainage improvements, and other community-scale flood reduction or nature-based
solutions. The program is designed to lower future flood damage and insurance losses and is
awarded on a cost-shared basis, typically with federal funding covering a majority of eligible project
costs depending on community need and repetitive-loss status.
Match: 25%
Analysis: This grant specifically addresses repetitive flood damage. If the stormwater drainage issues
cause damage to city structures or flooding, this would be a good grant to apply for.
Kansas
Department of
Health and
Environment

State Revolving
Fund Loan
Program (SRF)

Planning,design,
construction

TBD

Pre-Applications
due in May,
Full Application
(invite only; due
in October 2025)

Website

Further details:
Eligible projects include the full range of water system needs, such as:
●
●
●
●
●
●
●

Planning/design (PERs, environmental reviews)
Source development (new or rehabilitated wells/intakes)
Treatment upgrades (filtration, disinfection, corrosion control, lead‑line replacement)
Storage (reservoirs, tanks)
Transmission/distribution (mains, valves, hydrants, pressure stations, SCADA)
System interconnections or consolidations
Emergency or interim repairs under below‑market financing

Analysis:
Pre application is due annually in May, with the full application due in October. Announcements are
made close to the end of the calendar year, and funds become available. This program may or may
not be available next year so check back on this early 2027.
Contact:
Cara C. Hendricks, P.E.
(785) 296-5527
[email protected]
EPA

RealWater TA

Water Planning
Assistance

Website

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Further details: EPA's Water Technical Assistance (WaterTA) Engineering Support Services can
provide communities with the engineering expertise needed to apply for drinking water, wastewater,
and stormwater infrastructure projects. EPA is offers this no-cost, supplemental WaterTA service to
help communities identify needs, conduct preliminary project planning analyses, and produce the
engineering documents.
Match: N/A
Analysis: This program is completely free and offers a free preliminary engineering report (PER) to
address the City’s stormwater needs.

Sewer:
Funding Agency

Program

Eligible Projects

Funding
Available

Deadline

Website

USDA

Water & Waste
Disposal Loan &
Grant Program

Wastewater
Systems

Varies

Rolling

Website

Further Details:
The USDA Water and Waste Disposal Loan and Grant Program provides long-term, low-interest
financing to help rural communities develop, upgrade, and maintain essential water and wastewater
infrastructure, including sewer systems and stormwater drainage. Eligible applicants such as local
governments and utilities in rural areas (typically populations under 10,000) can use the funds for
construction, improvements, and related costs like engineering and equipment. While the program is
primarily a loan program, limited grant funding may be combined with loans to reduce user costs and
improve affordability, making it a key resource for infrastructure and efficiency upgrades in small
communities like Larned, Kansas.
Match: N/A
Analysis: This could be an option to fund system upgrade, but it’s important to note that this is
primarily a low-interest loan program with grant money awarded if available and according to
applicant need.
Contact:
Gimmie Jo Jansonius, State Director
Voice: (785) 271-2700
Kansas
Department of

State Revolving
Fund Loan Program

Planning,design,
construction

TBD

Pre-Applications
due in May,

Website

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Health and
Environment

(SRF)

Full Application
(invite only; due
in October 2025)

Further details:
Eligible projects include the full range of water system needs, such as:
●
●
●
●
●
●
●

HVAC and Wastewater Pumps:
Funding Agency

Program

Eligible Projects

Funding
Available

Deadline

Website

Kansas
Facility Conservation Energy savings
Varies
Rolling
Website
Corporation
Improvement
Commission
Program (FCIP)
Further Details: The Kansas Facility Conservation Improvement Program (FCIP) is a state program
that helps Kansas public entities finance energy-efficiency upgrades to buildings and infrastructure
using guaranteed future energy savings instead of upfront funding. Through energy performance
contracting, agencies work with qualified energy service companies to identify, install, and maintain
improvements like lighting, HVAC, and water system upgrades, with project costs repaid over time
from the resulting utility savings. The program includes audits, project development, and ongoing
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verification to ensure savings are achieved and can support long-term improvements with minimal
immediate budget impact.
Match: N/A
Analysis: This might be a way to address multiple needs at once. A city-wide energy audit is completed
which could include the HVAC system as well as the wastewater station motors. There could likely be
more savings found throughout the city for a comprehensive solution to these noted needs while
cutting down on the city’s long-term energy costs.
Contact:
Kansas Energy Office, 785-271-3352

Timeline Overview
Ongoing/Rolling
Kansas Commerce - Housing Assessment Tool / HIAC Planning - Rolling
Real Water TA for stormwater TA - Rolling
USDA Water & Waste Disposal Loan & Grant Program for sewer upgrades - Rolling
KCC Facility Conservation Improvement Program (FCIP) for energy upgrades - Rolling

Page 12 of 12

Page 20 of 146

AGENDA ITEM
Presentations
City Council Meeting
July 6, 2026
TO:

The Honorable Mayor and Members of the City Council

FROM: Bradley Eilts, City Manager
RE:

Core Communities Presentation

Background and Analysis: At the May City Council meeting, Core
Communities’ representatives, Jan Perez and Patty Holiday, presented on
the Program’s mission of helping individuals and families move out of
poverty and toward long-term stability. In May, the Council contributed
$5,000 from the Morgan Wright Fund to help the program begin
fundraising and initiate steps to re-form the program in Larned and
Pawnee County. The Core Communities Program aligns with one of the
Fund's key initiatives.
The model is built on the understanding that poverty is multi-dimensional
and requires more than financial assistance. It addresses barriers related
to education, employment, relationships, and access to resources through a
structured, community-supported approach. Core Community utilizes a
comprehensive framework centered on education, mentorship, and
sustained engagement.
Core Communities Program
The curriculum is below and discussed more thoroughly in the enclosed
information:
• Getting Ahead Course
• Mentorship Model
• Meeting Weekly
• Long-Term Support
• Whole-Person Approach
The program has operated successfully in many Kansas Communities in
rural settings similar to Larned and was successful here previously. Barton
County has demonstrated measurable success with outcomes that include:
• Increased employment and job retention
• Completion of educational goals
• Improved financial stability and reduced debt
• Stronger support networks and community engagement

Page 21 of 146

The Core Community model aligns well with Larned’s size, structure, and
existing community strengths for the following various reasons, as
explained in detail in the enclosed material:
• Rural Applicability
• Community Engagement
• Workforce Development
• Long-Term Impact
Why is this valuable to Larned and Pawnee County?
Available data indicate that Larned faces several socio-economic challenges
that align with the populations served by Core Community:
• Poverty Rate: Approximately 14%, higher than both Pawnee County
and the State of Kansas
• Median Household Income: Approximately $55,000, significantly
below the state average
• Regional Trends: Pawnee County reflects similar patterns of economic
vulnerability
• A significant percentage of students qualify for free and reduced-price
lunch, indicating household income challenges
• Workforce barriers related to education, skills development, and
economic mobility, as well as the area’s economic development
• The presence of both generational and situational poverty within the
community
Financial considerations: At the May meeting, the Council voted to
provide $5,000 from the Morgan Wright Fund to help the Core
Communities program begin organizing. The City’s investment would be
leveraged alongside anticipated county support and external grant funding.
Assuming a modest 8% annual return on the fund, the proposed
contribution would represent less than half of the annual earnings, while
creating the potential for significantly greater community returns. By
investing in human capital, the program may reduce demand for social
services and increase local economic activity, aligning well with the
Morgan Wright Fund's intended purpose.
However, implementation and long-term sustainability of the Core
Community program will require dedicated funding. The estimated annual
operating cost for the program is approximately $60,000. These funds
typically come from a combination of sources, including contributions from

Page 22 of 146

local entities, organizations, and individuals, as well as grant opportunities.
These partners generally recognize the program as a non-commercial form
of economic development that invests in people, strengthens families, and
supports long-term community stability.
Action Recommended: Receive the presentation from representatives of
the Core communities. Discuss the program's success in fundraising the
initial seed monies, and its potential role in complementing the City's
efforts related to economic development, housing, workforce recruitment,
and quality of life.

Page 23 of 146

The key components of the Core Communities Program include:
• Getting Ahead Course: A structured, multi-week program that helps
participants understand the causes of poverty and develop
individualized plans for economic stability.
• Mentorship Model: Participants (“Core Leaders”) are paired with
trained community volunteers (“Core Friends”) who provide
guidance, accountability, and networking support.
• Weekly Community Meetings: Regular gatherings that include meals,
childcare, and facilitated discussions to build relationships and
maintain engagement.
• Long-Term Support: Participants are encouraged to remain involved
beyond the initial course, fostering lasting behavioral and economic
change.
• Whole-Person Approach: Focus on building multiple “resources,”
including financial, emotional, mental, and social capital.
The Core Community model aligns well with Larned’s size, structure, and
existing community strengths:
• Rural Applicability: Proven success in communities comparable to
Larned
• Community Engagement: Opportunities to involve local partners,
including schools, healthcare providers, employers, and faith-based
organizations
• Workforce Development: Supports residents in gaining stability and
entering or advancing in the workforce
• Long-Term Impact: Focus on sustainable outcomes rather than
short-term assistance

Page 24 of 146

AGENDA ITEM
Presentations
City Council Meeting
July 6, 2026
TO:

The Honorable Mayor and Members of the City Council

FROM: Bradley Eilts, City Manager
RE:

Tourism Committee

Background and Analysis: The mission of the Larned Tourism Committee
is to encourage tourism and economic activity by showcasing the area’s
unique historical and cultural assets. Those assets include the Santa Fe
Trail heritage, Fort Larned National Historic Site, local museums,
downtown businesses, community events, and hospitality services. The
committee’s efforts align with broader Kansas tourism goals: attracting
visitors, increasing overnight stays and local spending, supporting local
businesses, and strengthening community pride.
While tourism in Larned is heavily tied to the community’s frontier and
Santa Fe Trail history, over the last few years, the Committee has explored
new and creative methods to attract and retain visitors. Representatives of
the Committee will attend the Council Meeting to discuss recent and
current activities, focused areas, and plans for the upcoming year.
Cindy Wallace is the Tourism Coordinator, and part of her salary is offset
from Tourism Funds. Members of the Tourism Committee include: Vicki
Gillett, Gary Clark, Dawn Shelton, Mike Gilmore, George Elmore, Richard
Lartz, Dody Burkey, Becky Martin, and Donna Stejskal.
Financial considerations: The efforts of the Tourism Committee are
funded by Transient Guest Tax Revenues, an assessment on motel stays.
The rate was increased last year from 4% to 6%. This revenue is around
$15,000 annually.
Action Recommended:
Committee.

Receive the presentation from the Tourism

Page 25 of 146

AGENDA ITEM
Old Business
City Council Meeting
July 6, 2026
TO:

The Honorable Mayor and Members of the City Council

FROM: Bradley Eilts, City Manager
RE:

Electric System Conversion Update

Background and Analysis: At the previous Council Meeting, Cris Naegle
with Utility HelpNet gave an update on the Electrical Voltage conversion
project. He agreed to come back to the Council at this meeting for further
updates.
The Electrical Voltage conversion project is a system-wide voltage
conversion from 2400 to 7970. This includes replacing transformers with
dual-voltage units, allowing us to transition our system over several years
and improve the system in the long term while minimizing inconvenience
to the customer during the conversion.
The first area to be converted will be east and south of Trail Street in the
4th Ward. The extent of the work involved necessitates it being contracted
out. MWE crews could perform conversion work in problematic areas or
as opportunities arise, thus multiplying the activity and impact.
Financial Considerations: The estimated cost for the first phase of the
conversion is $1 million, while the complete conversion is anticipated to
cost $5-6 million.
Action Required: Receive update.

Page 26 of 146

AGENDA ITEM
Old Business
City Council Meeting
July 6, 2026
TO:

The Honorable Mayor and Members of the City Council

FROM: Bradley Eilts, City Manager
RE:
LPD Purchase - Motorola Body and In-Car Camera Systems
Background and Analysis: At a few recent Council Meetings, the Council
has discussed approving the nine body cameras and six in-car camera
systems due to questions and concerns.
Motorola has proposed upgrading to the M500 car cameras and V700 body
cameras, as these models offer enhanced features, including unlimited
cloud storage and built-in License Plate Reader (LPR) technology, available
per unit. The following are the advantages that the upgrade brings:
• Current equipment is outdated, unsupported, and lacks available
parts.
• The new system features cloud-based storage, which reduces
infrastructure burden and long-term storage costs.
• Video rights are retained by the agency with Motorola (unlike
competitor Axon).
• Built-in LPR technology enhances patrol capabilities with mobile
functionality.
• A manageable 5-year payment plan is available to spread costs.
Chief Hearn does a great job of explaining more about this purchase:
I have attached both the 10-year pricing proposal and the most current quote
for the 5-year plan. For the 5-year plan, I removed as many optional items as
possible to keep costs as reasonable as possible while still meeting our
operational needs.
Based on my review, I recommend moving forward with the 5-year plan. At
the conclusion of the five-year agreement, we can continue using the cloud
storage solution and software without being required to purchase an
additional warranty. The annual costs beyond year five should remain
similar to the costs incurred during years two through five. If a device fails,
we can replace that individual unit rather than replacing the entire system.

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Based on expected service life, I anticipate the in-car video systems will
remain operational for approximately 10 years before replacement is
necessary. The body-worn cameras will likely require replacement every 3 to
5 years. I do not believe there is a need to replace all equipment at the
beginning of year six if the existing devices continue to function properly.
Instead, I recommend budgeting annually for the replacement of devices that
fail or become damaged. I believe this approach will result in significant
long-term savings for the City.
Regarding the 10-year vehicle replacement plan, I continue to recommend
replacing our five primary response vehicles on a 7-year replacement cycle.
This schedule allows the City to defer vehicle purchases twice over a 7-year
period. I believe the decision on which years to defer should remain at the
City Council's discretion, allowing flexibility based on the City's financial
position and other capital needs.
Deferring a vehicle purchase when appropriate can reduce capital
expenditures by approximately $70,000 during that budget year while still
maintaining a reliable fleet.
Please let me know if you have any questions or if you would like to discuss
either recommendation in more detail.
Financial Considerations: This project was budgeted in the 2026 Budget
and includes nine M500 In-Car cameras, six SVX body cameras, and related
data-transfer, storage, and access equipment.
The total cost for this upgrade, based on the five year plan, is $94,075. A
detailed breakdown of individual components of the costs is included in
the enclosed material. The annual costs for the ten-yar plan is enclosed as
well.
There are some savings advantages in this upgrade as well:
• No need for a large storage server
• Full warranty and support included
• Data Transfer: Motorola may absorb the cost of transferring the
existing 9TB of video data to the cloud
• The built-in License Plate Reader (LPR) technology provides many of
the benefits of the stationary system without Flock’s $12,500 annual
price tag.

Page 28 of 146

Cameras offer a number of features, advantages, and benefits, the greatest
of which is assistance in prosecution, complaint resolution, and protection
against false and unfounded allegations. Others include real-time
information exchange with officers in the field and language translation
capabilities.
Action Recommended: Approve the purchase of nine Police body and six
in-car camera systems for $94,075

Page 29 of 146

Below is a series of questions with responses from Chris Thompson with
Motorola Solutions (in italics). This information was included in the April
Agenda Writeup.
Can the cost of the cloud storage be shared with the Pawnee County
Sheriff's Office, since both agencies would be utilizing the same
system?
Cloud storage is shared but siloed under specific accounts, and those savings
are already reflected in the pricing, as the cost of implementing a cloud
solution would be quite extensive.
Please confirm that Motorola will assist with migrating our existing
video data to the cloud at no additional charge as part of this project.
To be honest, you can store existing footage on a server, and we will help
transfer anything from the cloud to a server if needed. If the agency chooses
to go a different direction, we will help to offload at no cost. But to put
existing on the cloud would not be very beneficial.
What we should anticipate as annual costs beginning in year six and
beyond, so they can better understand the long-term financial
impact?
Annual cost can vary based on whether you add a warranty and other
services, but primarily, the cost would look like years 2 through 5, as that is
the software cost without warranties or refresh features.
Can you attend our next City Council meeting for the Council to hear
directly from you and have the opportunity to ask questions? I am
also inviting Pawnee County Attorney Douglas McNett and Pawnee
County Sheriff Larry Atteberry to attend.
Yes, I am more than happy to attend.

Page 30 of 146

QUOTE-3578035

LARNED POLICE DEPT, CITY OF
Copy of (6) M500s (9) SVX w/o Seirra's
04/06/2026
The design, technical, pricing, and other information (“Information”) furnished with this submission is confidential proprietary information of Motorola Solutions, Inc. or the Motorola Solutions entity
providing this quote (“Motorola”) and is submitted with the restriction that it is to be used for evaluation purposes only. To the fullest extent allowed by applicable law, the Information is not to be
disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are
the property of their respective owners. © 2020 Motorola Solutions, Inc. All rights reserved.

Page 31 of 146

QUOTE-3578035

04/06/2026
LARNED POLICE DEPT, CITY OF
814 MAIN STREET
LARNED, KS 67550

RE: Motorola Quote for Copy of (6) M500s (9) SVX w/o Seirra's
Dear Antonio Hearn,

Motorola Solutions is pleased to present LARNED POLICE DEPT, CITY OF with this quote for quality communications
equipment and services. The development of this quote provided us the opportunity to evaluate your
requirements and propose a solution to best fulfill your communications needs.
This information is provided to assist you in your evaluation process. Our goal is to provide LARNED POLICE DEPT,
CITY OF with the best products and services available in the communications industry. Please direct any questions
to Christopher Thompson at [email protected].
We thank you for the opportunity to provide you with premier communications and look forward to your review and
feedback regarding this quote.

Sincerely,

Christopher Thompson

Page 32 of 146

QUOTE-3578035
Copy of (6) M500s (9) SVX w/o
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Billing Address:
LARNED POLICE DEPT, CITY OF
814 MAIN STREET
LARNED, KS 67550
US

Quote Date:04/06/2026
Expiration Date:06/30/2026
Quote Created By:
Christopher Thompson
Chris.Thompson1@
motorolasolutions.com
End Customer:
LARNED POLICE DEPT, CITY OF
Antonio Hearn
[email protected]
620-285-5430
Contract: 36882 - NASPO MOBILE
VIDEO OK-MA-145-21-500

Summary:
This Motorola quote is based on and subject to the terms and conditions of the valid and executed written contract
between Customer and Motorola (the "Underlying Agreement") that authorizes Customer to purchase equipment and/or
services or license software (collectively "Products"). If no Underlying Agreement exists between Motorola and Customer,
then the following Motorola's Standard Terms of use and Purchase Terms and Conditions govern the purchase of the
Products which is found at http://www.motorolasolutions.com/product-terms
Line #

Item Number

Description

Qty

Term

Refresh
Duration

Number Of
Refreshes

M500
1

WGB-0700A

M500 IN-CAR SYSTEM FRONT/
PASSENGER CAM*

WGB-0189A

MTIK CONF
KIT,802.11AC,M500POE,5GHZ
ANT

WGP02919-KIT

INSTALL KIT, M500 DVR,
CONSOLE MOUNT

LSV07S05297A

5Y ESSENTIAL WITH
ADVANCED REPLACEMENT
M500

WGP01566-350

ACCESS POINT, MIKROTIK,
802.11AC, 5GHZ

WGP01567

BRKT KIT POINT UNIVERSAL JMOUNT

5 YEARS

SVX Video Remote
Speaker Microphone

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

Page 3

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QUOTE-3578035
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Line #

Item Number

Description

Qty

Term

PMPN5022A

SVX CHARGE AND UPLOAD
SMARTDOCK, 10 SLOT, US/NA

PMLN8708B

EARPIECE, SVX, RECEIVE ONLY
TRANS TUBE, UL, 3.5MM

PMMN8203BTAA

SVX VIDEO REMOTE SPEAKER
MIC TAA WITH JACKET CLIP
MOUNT

PMPN5026A

SVX BATTERY ONLY CHARGER,
12 SLOT, US/NA

PSV00S05316A

SMART DOCK
CONFIGURATION SERVICE

SSV00S05534A

COMMANDCENTRAL DEMS
SERVICE - DEVICE
MANAGEMENT ONLY*

5 YEAR

LSV07S05097A

ESSENTIAL SUPPORT,
ACCIDENTAL DAMAGE,
ADVANCED REPLACEMENT
HAAS - SVX

5 YEAR

LSV07S05139A

HARDWARE REPAIR TRANSFER STATION /
SMARTDOCK

5 YEARS

SSV07S05083A

BODY WORN CAMERA
HARDWARE AS A
SUBSCRIPTION

5 YEAR

PMPN5038A

SVX MAGNETIC QUICK
CONNECT CHARGING CABLE

Refresh
Duration

3 YEAR

Number Of
Refreshes

CommandCentral DEMS
17

SSV00S05158A

COMMANDCENTRAL DEMS
PLUS SERVICE*

5 YEAR

SSV00S05160A

COMMANDCENTRAL DEMS
UNLIMITED STORAGE PER
BODYWORN CAMERA*

5 YEAR

SSV00S05161A

COMMANDCENTRAL DEMS
UNLIMITED STORAGE PER INCAR VIDEO CAMERA*

5 YEAR

PSV00S05486A

MOBILE VIDEO ONSITE
CLOUD DEPLOYMENT

SOFTWARE,VEHICLEMANAGE
R HOSTED SUBSCRIPTION*

Investigative LPR
Applications
21

VS-VM-HS

5 YEAR

Page 4

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QUOTE-3578035
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Line #
22

Item Number
ACC-SFT-ENBL

Description

Qty

ACCOUNT/SOFTWARE
ENABLEMENT

Term

Refresh
Duration

Number Of
Refreshes

LPR Integrations and
Parking
23

WGS00224

M500 BASIC ALPR ANNUAL
SERVICE

RMT-IC-LPR

REMOTE IN-CAR LPR SETUP

3 YEAR

Subtotal

$172,589.40

Total Discount Amount

$78,514.23

Grand Total

$94,075.17(USD)

Pricing Metric :

Price is indicative of the following # of Devices - 15

Page 5

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QUOTE-3578035
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Pricing Summary
Payment Term

Upfront Sale Price

Upfront Costs*
$47,350.41
Upfront Subscription Fee
SVX Video Remote Speaker
Microphone

Annually

$3,366.53

CommandCentral DEMS

Annually

$5,978.42

Investigative LPR Applications

Annually

$0.00

LPR Integrations and Parking

Annually

$0.00

Sub Total:

$56,695.36

Payment Term

Sale Price

Annual Sale Price

SVX Video Remote Speaker
Microphone

Annually

$3,366.53

CommandCentral DEMS

Annually

$5,978.42

Investigative LPR Applications

Annually

$0.00

LPR Integrations and Parking

Annually

$0.00

SVX Video Remote Speaker
Microphone

Annually

$3,366.53

CommandCentral DEMS

Annually

$5,978.42

Investigative LPR Applications

Annually

$0.00

LPR Integrations and Parking

Annually

$0.00

SVX Video Remote Speaker
Microphone

Annually

$3,366.53

CommandCentral DEMS

Annually

$5,978.42

Investigative LPR Applications

Annually

$0.00

Year 2 Subscription Fee

Year 3 Subscription Fee

Year 4 Subscription Fee

Year 5 Subscription Fee

Page 6

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QUOTE-3578035
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SVX Video Remote Speaker
Microphone

Annually

$3,366.53

CommandCentral DEMS

Annually

$5,978.42

Investigative LPR Applications

Annually

$0.00

Sub Total:

$37,379.81

Grand Total System Price (Inclusive of Upfront and Annual Costs)

$94,075.17

*Upfront costs include the cost of Hardware, Accessories and Implementation, where applicable.

Notes:
●

The Pricing Summary is a breakdown of costs and does not reflect the frequency at which you will be invoiced.

●

Additional information is required for one or more items on the quote for an order.

●

This quote contains items with approved price exceptions applied against them.

●

Unless otherwise noted, this quote excludes sales tax or other applicable taxes (such as Goods and Services
Tax, sales tax, Value Added Tax and other taxes of a similar nature). Any tax the customer is subject to will be
added to invoices.
Unless otherwise noted in this quote / order, installation of equipment is not included.

Page 7

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M500 IN-CAR VIDEO SYSTEM SOLUTION DESCRIPTION

QUOTE-3578035
Copy of (6) M500s (9) SVX w/o
Seirra's

The M500 In-Car Video System is the first AI-enabled in-car video solution for law enforcement. It combines
Motorola’s powerful camera technology with our
industry-leading digital evidence management software,
VideoManager, to deliver high-quality digital evidence
and real-time analytics.
The M500 offers the following benefits:
•
•

•
•

•
•
•
•

•
•
•
•
•
•

Delivers exceptionally clear, evidence-grade video,
from inside and outside the vehicle
The M500 has three high-definition cameras,
mounted on the front and rear windshield and in the
cabin. The front camera has a 4K sensor, with an ultra high-definition recording resolution that captures both
wide-angle and focused video streams. The cabin camera’s infrared illumination allows backseat recording in
total darkness, and a built-in microphone captures audio in the vehicle during recording.
Works reliably, even in challenging situations
The cameras and processor are small, rugged devices, easily and securely installed where they do not hinder
any line of sight. They are tamper proof and built to withstand significant impact and severe weather
conditions. Even if a vehicle is in a serious collision, the Uninterruptible Power Supply automatically kicks in to
continue capturing evidence for those critical extra seconds.
Protects video data, whether in transit or at rest
The powerful core processor, with a 1 terabyte drive, securely stores all video footage, encrypting the data to
prevent cyber threats.
Provides users a reliable, easy-to-learn system
Ease of use is at the heart of the M500. The interface is highly intuitive, and any feature can be accessed with
no more than three touches of the control panel. Users can start a recording manually or program sensors to
activate a recording when triggered – such as a siren, blue lights, vehicle speed, crash detection, wireless
microphones, and more. After the recording starts and is categorized, everything is automated, including the
uploading of footage to the system’s evidence management software, VideoManager. There, recordings are
easily managed, redacted, organized, and shared with all authorized parties, including first responders, fleet
managers, investigative officers, supervisors, prosecutors, and legal teams.
Increases efficiency
The system’s software makes it easy to search and analyze video footage, which can save countless hours
for users and minimize human error.
Promotes trust
By providing a clear record of incidents that occur while officers are on duty, the M500 promotes trust
between public safety agents and the communities they serve.
Integrates seamlessly with other Motorola technologies
The M500 offers additional benefits when working in conjunction with Motorola’s V700 Body-Worn Camera or
L5M License Plate Recognition camera and VehicleManager.
- When used with the V700, the M500 in-car video system triggers the V700 to record at the same time.
Officers can focus on the situation at hand, while the cameras – working together as a seamless system –
capture synchronized recording from multiple vantage points. The footage is uploaded to and can be
reviewed on the same system.

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When used with the L5M, both the LPR camera and the M500 feed their collected license plate data into
Vigilant VehicleManager and display the information on a single interface. Working together, the systems
increase coverage while maintaining ease of use through a shared user interface and database.

The M500 is a reliable and comprehensive mobile video solution that will enhance safety, promote accountability,
and improve efficiency. It ensures that you always have the critical information needed for smarter, faster
decisions to help keep officers and the communities they serve safe.

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QUOTE-3578035
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STATEMENT OF WORK - MOBILE VIDEO PRODUCTS NEW SYSTEM
OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the
Customer for the implementation of body-worn camera(s), in-car video system(s), interview recording system(s)
and/or your digital evidence management solution. For the purpose of this SOW, the term “Motorola” may refer to
our affiliates, subcontractors, or certified third-party partners. A third party has been identified as our Motorolacertified installer and will work on Motorola’s behalf to install your in-car video system(s).
This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of
the hardware and software components listed in the Solutions Description. Any changes or deviations from this
SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the
change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may
incur additional cost.
Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project
Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with
the change provisions of the Contract.
Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel
with access to their network and facilities so Motorola is able to fulfill its obligations. All work will be performed
during normal business hours based on the Customer’s time zone (Monday through Friday from 8:00 a.m. to 5:00
p.m.).
The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services & Products provided under this SOW are
governed by the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and
applicable addenda (“Contract”).
AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the
Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and
provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of
activities completed, activities planned, progress against the project schedule, items of concern requiring
attention, as well as, potential project risks and agreed upon mitigation actions.
Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.
FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION
CJIS Security Policy Compliance
Motorola believes our solution is not in scope of the FBI-CJIS Security Policy (CJISSECPOL) based on the
definition in Section 4 of CJISSECPOL and how the FBI-CJIS defines Criminal Justice Information. However,
Motorola does design its products with the CJISSECPOL security controls as a guide. Motorola’s design and

Page 10

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features support best practice security controls and policy compliance. In the event of a CJIS technical audit
request, Motorola will support the Customer throughout this process.
Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section Personnel Security related to
authorized personnel background screening when requested to do so by the Customer. Based on the Personnel
Security section of the CJISSECPOL, a Motorola employee is defined as someone who is required to be on the
Customer’s property with unescorted access to unencrypted CJI. Motorola employees will also have access to
the Customer’s network(s) and stored information and Motorola has remote access tools to support virtual
escorted access to on-premises customer assets.
Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.
Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJISSECPOL Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.
Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.
CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.
Third Party Installer
The Motorola-certified third-party installer (if applicable) will work independently with the Customer to complete
the CJISSECPOL Personnel Security checks, complete Security Awareness Training and execute the CJIS
Security Addendum.
COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.
The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.
In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.

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SUBSCRIPTION SERVICE PERIOD
If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s
receipt of credentials for access or for hardware, upon shipment of the hardware. The provision and use of the
subscription service is governed by the Contract.
PROJECT ROLES AND RESPONSIBILITIES OVERVIEW
Motorola Project Roles and Responsibilities
The Motorola Project Team will be assigned to the project under the direction of the Motorola Project Manager.
Each team member will be engaged in different phases of the project as necessary. Some team members will be
multi-disciplinary and may fulfill more than one role.
In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by
teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this
SOW.
Our experience has shown customers who take an active role in the operational and educational process of their
system realize user adoption sooner and achieve higher levels of success with system operation. The
subsections below provide an overview of each Motorola Project Team Member.
Project Manager (PM)

The PM will be the principal business representative and point of contact for Motorola. The PM’s
responsibilities may include but are not limited to:
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Manage Motorola responsibilities related to the delivery of the project.
Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as
applicable.
Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable.
Conduct equipment inventory.
Discovery validation
Maintain project communications with the Customer.
Identify and manage project risks.
Coordinate collaboration of Customer resources to minimize project delays.
Evaluate project status against Project Schedule.
Conduct status meetings on mutually agreed upon dates to discuss project status.
Provide timely responses to Customer inquiries and issues related to project progress.
Conduct daily status calls with the Customer during Go-Live.

Post Sales Engineer
The Post Sales Engineer will work with the Customer’s Project Team on:
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System provisioning.
Data Migration
Contracted data migration between two disparate digital evidence management systems (if applicable,
additional fees may apply).

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Field Engineer (FE)
The FE will work with the Customer’s Project Team on:
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Inspect installation and configure hardware devices.
Provide instructions to the Customer on how to configure the hardware.
Review Deployment Checklist with the Customer.
Develop and submit a Trip Report.
Update Customer IP Map.

Professional Services Engineer (if applicable)
The Professional Services Engineer is engaged on projects that include integration between Motorola’s digital
evidence management system and the Customer’s third-party software application. Their responsibilities include:
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Delivery of the interface between Motorola’s digital evidence management system and the Customer’s thirdparty software (e.g. CAD).

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training on-site or remote depending on the training topic and
deployment services purchased.
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Deliver provisioning education and guidance to the Customer for operating and maintaining their system.
Provide product education as defined by this SOW and described in the Education Plan.

Motorola-Certified Installer (if applicable)
The Motorola-certified installer is primarily responsible for installing in-car video systems (ICVs) into Customer
vehicles. There are specific requirements the 3rd party partner must meet in order to be considered a Motorolacertified installer, and they include the following:
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Required Training
WTG0501 - M500 Vehicle Installation Certification (Remote) or WTG0503 - M500 Vehicle Installation
Certification (Live)
Needs to be renewed yearly.
Needs to be submitted to the PM by the technician completing the installation no less than thirty (30) days
prior to the installation.
Review of any previous Motorola Solutions Technical Notifications (MTNs).
Optional Training
WGD00186 - M500 Installation Overview and Quick Start (NA)
Not required for installation. Available for the installing technician.
WGD00177 - M500 In-Car Video System Installation Guide
Not required for installation. Available for the installing technician.
MN010272A01 - M500 In-Car Video System Basic Service Manual
Not required for installation. Available for the installing technician.

Other responsibilities the Motorola-certified installer may be involved in include the installation of cellular routers
or Access Points. These activities will only be completed by Motorola if Motorola quotes these services;
otherwise, the completion of these services are solely the responsibility of the Customer.

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Customer Support Services Team
The Customer Support Services Team will provide on-going support to the Customer following Go-Live and final
acceptance of the project.
Customer Project Roles and Responsibilities
Motorola has defined key resources that are critical to this project and must participate in all the activities defined
in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact
information for the roles listed below. It is critical that these resources are empowered to make decisions based
on the Customer’s operational and administration needs. The Customer Project Team will be engaged from
Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the
resources identified in this section, Motorola may be able to supplement these resources at an additional cost.
Project Manager
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The PM will act as the primary point of contact for the duration of the project. In the event the project involves
multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities
will include, but are not limited to:
Communicate and coordinate with other project participants.
Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely
facilitation of tasks and activities.
Maintain project communications with the Motorola PM.
Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.
Consolidate all project inquiries from Customer staff to present to Motorola PM.
Approve a deployment date offered by Motorola.
Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
Measure and evaluate progress against the Project Schedule.
Monitor Project to ensure resources are available as required.
Attend status meetings.
Provide timely responses to issues related to project progress.
Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
Review and administer change control procedures, hardware and software certification, and all related project
tasks required to meet the deployment date.
Ensure Customer vendors’ readiness ahead of the deployment date.
Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
one or more representatives from the IT department.
Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
well as, approve and release payments in a timely manner.
Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
Temporary identification cards are to be issued to Motorola personnel, if required for access.
Ensure remote network connectivity and access for Motorola resources.
Assume responsibility for all fees pertaining to licenses, inspections and any delays associated with
inspections due to required permits as applicable to this project.
Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
equipment or interruption of service.
Ensure a safe working environment for Motorola personnel.
Identify and manage project risks.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

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Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
receipt.

IT Support
IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be
responsible for managing Customer provisioning and providing Motorola with the required information for LAN,
WAN and client infrastructure.
The IT Support Team responsibilities include but are not limited to:
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Participate in delivery and training activities to understand the software and functionality of the system.
Participate with Customer Subject Matter Experts (SMEs) during the provisioning process and associated
training.
Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying
problems.
Maintain provisioning.
Implement changes to Customer infrastructure in support of the proposed system.

Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and provisioning process, including making
decisions on global provisioning. The SMEs should be experienced users in their own respective field (evidence,
dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on provisioning,
workflows, and department policies related to the proposed system.

Training POC
The Training POC will act as the course facilitator and is considered the Customer’s educational monitor. The
Training POC will work with Motorola when policy and procedural questions arise. They will be responsible for
developing any agency specific training material(s) and configuring new users on the Motorola Learning
eXperience Portal (LXP) system. This role will serve as the first line of support during Go-Live for the Customer’s
end users.
General Customer Responsibilities

In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
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Establish an Application Programming Interface (API) for applicable third-party system(s) and provide
documentation that describes the integration to the Motorola system (if applicable).
Coordinate and facilitate communication between Motorola and Customer third-party vendor(s) as required.
Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
upgrades prior to taking action.
Upgrades to Customer’s existing system(s) in order to support the proposed system.
Providing a facility with the required computer and audio-visual equipment for training and work sessions.
Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customerprovided remote conferencing tool.

Motorola is not responsible for any delays that arise from Customer’s failure to perform the responsibilities
outlined in this SOW or delays caused by Customer’s third-party vendor(s) or subcontractor(s).
NETWORK AND HARDWARE REQUIREMENTS
The following requirements must be met by the Customer prior to Motorola installing the proposed system:
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Provide network connectivity for the transfer and exchange of data for the proposed system.
Provide devices such as workstations, tablets, and smartphones with Internet access for system usage.
Chrome is the recommended browser for optimal performance.
Provide and install antivirus software for workstation(s).
Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration,
and support.
Provide all environmental conditions such as power, uninterruptible power sources (UPS), HVAC, firewall and
network requirements.
Ensure required traffic is routed through Customer’s firewall.

Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.

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PROJECT PLANNING
A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a
collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific
information to set clear project expectations and guidelines, as well as lay the foundation for a successful
implementation.
PROJECT PLANNING SESSION
A Project Planning Session will occur after the Contract has been executed. The Project Planning Session is an
opportunity for the Motorola and Customer PM to meet before the Project Kickoff Meeting and review key
elements of the project and expectations. Depending on the items purchased, the agenda will typically include:
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A high-level review of the following project elements:
Quoting/ordering documents
A summary of contracted applications and hardware as purchased.
Customer’s involvement in project activities to confirm understanding of scope and required time
commitments.
Data Migration questionnaire if migration is included in the Solution
The Business Process Review (BPR), used to document system configuration, agency recording, and
retention policies
A high-level Project Schedule with milestones and dates.
Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
subcontractors.
Determine Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
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Contact the customer to complete the Project Planning Session.
Request the assignment of Customer Project Team and any additional Customer resources that are
instrumental to the project’s success.
Baseline the Project Schedule, if applicable.
Document mutually agreed upon Project Kickoff Meeting Agenda.

Customer Responsibilities
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Identify Customer Project Team and any additional Customer resources that are instrumental to the project’s
success.
Acknowledge the mutually agreed upon Project Kickoff Meeting Agenda.
Provide approval to proceed with the Project Kickoff Meeting.

Motorola Deliverables
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Project Kickoff Meeting Agenda.
Data Migration Questionnaire (if applicable)
BPR Workbook

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PROJECT KICKOFF
Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.
Note – The IT Questionnaire is completed during the pre-sales process and prior to Contract award. The IT
Questionnaire is given to Motorola at the time of offer acceptance. A delay in completing the IT Questionnaire
may delay the shipment of equipment. Motorola will not be responsible for any delays associated with or related
to the completion of the IT Questionnaire.
Motorola Responsibilities
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Review Contract documents including project delivery requirements as described in this SOW.
Discuss the deployment start date and deliver the Deployment Checklist.
Discuss the equipment inventory process
Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW.
Review resource requirements.
Provide the initial Project Schedule
Discuss Motorola remote system access requirements.
Review the BPR.
Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for
Motorola resources to gain access to Customer facilities.
Review the LXP training portal.
Request user information required to establish the Customer in LXP.
Review and agree on completion criteria and the process for transitioning to support.

Customer Responsibilities
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Provide feedback and approval on project delivery requirements and schedule.
Review the Deployment Checklist.
Review the roles of project participants to identify decision-making authority.
Validate non-disclosure agreements, approvals, and other related items are complete (if applicable).
Complete the BPR Workbook within 5 business days after the conclusion of the Project Kickoff for review
during the Discovery Teleconference
Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola
resources to gain access to Customer facilities.
Provide Motorola with names and contact information of the designated LXP Administrator(s).

Motorola Deliverables
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Project Kickoff Meeting Minutes.
Deployment Checklist.

DISCOVERY TELECONFERENCE
During the Discovery Teleconference, Motorola will meet with the Customer to review information documented in
the BPR Workbook. The Data Migration Questionnaire will also be reviewed if migration is part of the Solution.

Motorola Responsibilities

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Facilitate Discovery Teleconference.
Confirm Customer-provided configuration inputs.

Customer Responsibilities
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Gather and review the information required to complete the BPR Workbook.
Schedule Customer Project Team and SMEs to attend the Discovery Teleconference. SMEs should be
present to weigh in on hardware, software, and network components. Customer attendees should be
empowered to convey policies and make modifications to policies as necessary.

Motorola Deliverables
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Completed BPR Workbook.

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PROJECT EXECUTION
HARDWARE PROCUREMENT AND INSTALLATION
Motorola will procure contracted hardware as part of the ordering process. The hardware will be configured with a
basic profile in line with the information provided by the IT Questionnaire or Discovery Teleconference for
installation and configuration of the system. The Customer is responsible for providing an installation environment
that meets manufacturer’s specifications for the hardware, which includes but is not limited to:
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Power
Heating and Cooling
Network Connectivity
Access and Security
Conduit and Cabling

Motorola Responsibilities
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Customer Responsibilities
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Procure Customer-provided equipment and make it available at the installation location.
Confirm the installation room complies with environmental requirements (i.e. power, uninterruptible power,
surge protection, heating/cooling, etc.).
Provide, install, and maintain antivirus software workstation(s).
Enable outgoing network connection (external firewall) to Motorola’s Cloud Evidence Management System by
utilizing the Customer’s Internet connection.
Confirm access to Motorola’s Cloud Evidence Management System cloud on Customer-provided
workstation(s).

Motorola Deliverables
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Contracted Equipment.
Equipment Inventory

SVX Configuration as a Remote Speaker Microphone (if applicable)
The Smart Dock(s) will be utilized to manage firmware updates on each SVX. In order for this process to be
successfully completed, each Smart Dock must be connected to Motorola’s Cloud Evidence Management
Solution through the Customer’s internet connection.
Motorola Responsibilities
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Configure Smart Dock(s) for connectivity to Motorola’s Cloud Evidence Management System.

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Verifying the SVX Smart Dock(s) are connected to Motorola’s Cloud Evidence Management System through
the Customer’s network. The Customer is responsible for ensuring Motorola has the correct IP address(es)
for configuring the Smart Dock(s), and the Customer’s network is operational.
Verify all slots in each Smart Dock are functional.
Provide documentation on how to pair the SVX(s) to Motorola APX NEXT and/or APX N70 radio(s) using
Secure Near-Field Communications (NFC).

Customer Responsibilities
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Select physical location(s) for Smart Dock(s).
Provide network information (IP address, gateway, DNS, and subnet mask) to Motorola for each Smart
Dock(s).
Enable Bluetooth, Bluetooth Tones, and Secure NFC Touch Pairing on Motorola APX NEXT and/or APX N70
radio(s).
Motorola recommends “Power Down Standby Mode (hrs) = 1” to allow the SVX Bluetooth connection to
quickly reconnect after power up within the 1-hour timeframe.
Pair the SVX(s) to Motorola APX NEXT and/or APX N70 radio(s) using Secure NFC.
Validate functionality of components and solution utilizing the Deployment Checklist.
Provide Motorola remote connection information and necessary credentials.

SVX Configuration as a Body Camera (if applicable)
If CommandCentral DEMS Standard, CommandCentral DEMS Plus, or VideoManager EL Cloud device license(s)
are included in the contract, the Smart Dock(s) will be utilized to configure each SVX as a body camera.
Motorola Responsibilities
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Configure SVX(s) within Motorola’s Cloud Evidence Management System.
Check out SVX(s) and create a test recording.
Verify video and audio upload to Motorola’s Cloud Evidence Management System for up to 25% of purchased
SVX(s).
Provide a demonstration of client software.

Customer Responsibilities
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Validate functionality of components and solution utilizing the Deployment Checklist.
Provide Motorola remote connection information and necessary credentials.
The Customer will verify whether the Smart Docks(s) are connected to their network.
Verify video and audio upload to Motorola’s Cloud Evidence Management System for the remainder of
purchased SVX(s).

V700 Body Camera Configuration (if applicable)
The Transfer Station(s) will be utilized to configure each V700 body camera according to the Business Process
Review. In order for this process to be successfully completed, each Transfer Station must be connected to
Motorola’s Cloud Evidence Management Solution through the Customer’s internet connection.
Motorola Responsibilities
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Configure Transfer Station(s) for connectivity to the digital evidence management system.
Verify the Transfer Station(s) is configured properly and connected to the network.

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Configure body camera(s) within the digital evidence management system.
Check out body camera(s) and create a test recording.
Verify video and audio upload to Motorola’s Cloud Evidence Management System for up to 25% of purchased
V700(s).
Verify completion of upload from body-worn camera(s) after it is docked in a Transfer Station or USB dock.
Install and provide a demonstration of client software as part of the same on-site engagement as Go-Live,
unless otherwise outlined in this SOW.

Customer Responsibilities
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Select physical location(s) for Transfer Station(s).
Provide and install workstation hardware.
Complete installation of client software on remaining workstations and mobile devices.
Validate functionality of components and solution utilizing the Deployment Checklist.
Provide Motorola remote connection information and necessary credentials.

In-Car Video System Configuration (if applicable)
The Motorola-certified installer will complete the installation of the in-car video (ICV) system(s) within the
Customer-provided vehicle(s). The installer may also be responsible for installing cellular routers or WiFi radios
inside the vehicle(s) for wireless upload of video to the Customer’s digital evidence management system. These
activities will only be completed by Motorola if Motorola quotes these services; otherwise, the completion of these
services are solely the responsibility of the Customer.
The Customer vehicles must be available for the FE to complete the configuration and testing of the contractual
number of ICVs. If the Customer does not have all vehicles available during the agreed upon date and time, the
Customer may opt to sign-off on the number of ICV configurations completed.
If the Customer requires the FE to complete the full contractual number of ICVs at a later date and time, additional
cost may be incurred. The following table shows the number of ICVs an FE is contractually obligated to configure
and test based on the number of ICVs purchased.

Table 1: Number of Contractual ICV Configurations
Number of ICV Purchased

Number of ICV to Test

5 - 25

26 - 50

51 - 75

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Number of ICV Purchased

Number of ICV to Test

76 - 100

101 - 150

151 - 200

201+

20%

Note – The Pricing Page will reflect in-car video installation services by Motorola if Motorola is responsible for the
vehicle installations.
Motorola Responsibilities
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Setup ICV digital video recorder (DVR) configuration.
Create configuration USB used to complete ICV hardware configuration and validation.
Travel to the Customer site to conduct configuration and testing of ICVs.
The FE will verify whether the AP(s) are properly installed and connected to the network for in-car video
system WiFi upload (if applicable).
Complete ICV configuration on a single vehicle, and validate the configuration with the Customer.
Receive Customer approval to proceed with remaining ICV configurations.
Complete remaining contracted vehicle configurations.
Test a subset of completed ICV hardware configurations.

Motorola-Certified Installer Responsibilities (if applicable)
These activities will only be completed by Motorola if Motorola quotes these services; otherwise, the completion of
these services are solely the responsibility of the Customer.
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Complete the installation of ICV hardware in Customer provided vehicles.
Complete the installation of cellular router and confirm placement of antenna mounting with Customer (if
applicable).
Install Customer-provided SIM card into cellular router and connect cellular router to ICV (if applicable).
Installation of Access Point(s) (APs) if provided by Motorola for in-car video system WiFi upload (if
applicable).

Customer Responsibilities
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Provide Motorola with remote connection and access credentials to complete ICV hardware configuration.
Notify Motorola of the vehicle installation location.
Coordinate and schedule date and time for ICV hardware configuration(s).
Make ICV hardware available to Motorola for configuration and testing in accordance with the Project
Schedule.
Provide cellular SIM Card for Internet connectivity to the installer at time of vehicle installation (if applicable).
Install Customer-supplied APs (if applicable).
Verify APs are properly installed and connected to the network (if applicable).

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Motorola Deliverables
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Complete Functional Validation Plan as it applies to the proposed solution.

NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project
Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. If a
Motorola-certified installer is not used to install the ICV(s), Motorola is not responsible for any errors in hardware
installation, performance or delays in the Project Schedule. In the event the Customer takes on the responsibility
of installing the ICV(s) through a Motorola-certified installer, Motorola is also not responsible for any errors in
hardware installation, performance or delays in the Project Schedule. For ALPR installations, an MDT is required
for all vehicles.
M500 Automatic License Plate Recognition (ALPR) Configuration (if applicable)
This section highlights the responsibilities of Motorola and the Customer when an M500 in-car video system
interfaces with the VehicleManager database.
Motorola Responsibilities
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Create a Customer account in the VehicleManager system with user emails.
Verify the Customer has installed and launched the Vigilant Car Detector Mobile Software per the
VehicleManager Quickstart Guide.
Provide Mobile ALPR - Officer Safety Basic and Advanced Pre-Installation Checklist.
Provide Agency Manager with Training Materials and Car Detector Mobile MDC software installation guide.
Advise Agency Manager of different options available to add new users.
Confirm Agency Manager is aware of registration required for Hotlists.
Confirm Agency Manager understands how to set up data-sharing.

Customer Responsibilities
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Identify the Agency Manager.
Register to receive access to Hotlists.

Interview Recording System Configuration (if applicable)
When installation services are included as part of the contract, the Motorola-certified installer will complete the
installation of the Interview Recording System(s) within the Customer-provided location(s).
The Customer location(s) must be available for the Motorola Resource and/or contracted third party to complete
the configuration and testing of the contractual number of systems. If the Customer does not have all locations
available during the agreed upon date and time, the Customer may opt to sign-off on the number of configurations
completed. If the Customer requires the Motorola Resource and/or contracted third party to complete the full
contractual number of systems at a later date and time, additional cost may be incurred.
Motorola Responsibilities
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•
•

Test a subset of completed hardware configurations.
When installation services for Motorola-certified installer are in the contract, complete the installation of the
Interview Recording System (if applicable).

Customer Responsibilities
•
•
•
•
•

When installation services are being provided by the Customer, complete the installation of the Interview
Recording System (if applicable).
Provide Motorola with remote connection and access credentials to complete hardware configuration.
Notify Motorola of the installation location.
Coordinate and schedule date and time for hardware configuration(s).
Make hardware available to Motorola for configuration and testing in accordance with the Project Schedule.

Motorola Deliverables
•

Complete the Deployment Checklist and testing as it applies to the proposed solution.

SOFTWARE AND CONFIGURATION
CommandCentral DEMS (if applicable)
CommandCentral DEMS software is a cloud solution that does not require an onsite server. Section 3.2 does not
apply to existing Motorola customers using VideoManager EL Cloud.
Motorola Responsibilities
•
•
•
•
•
•
•
•
•

Use information provided in BPR Workbook to configure CommandCentral DEMS software.
Based on Customer feedback, perform the following activities:
Create users, groups, and setup permissions.
Create event categories.
Set retention policies.
Test software using applicable portions of the Functional Validation Plan.
Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active
Directory data.
Guide the Customer in the configuration of CommandCentral DEMS.
Ensure training POC can access the system.

Customer Responsibilities
•
•
•
•
•

Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting
CommandCentral DEMS provisioning.
Respond to Motorola’s inquiries regarding users, groups, and agency mapping to CommandCentral DEMS.
Provision policies, procedures, and user permissions.
Configure evidence as directed by Motorola.
Verify traffic can be routed through Customer’s firewall and reaches end-user workstations.

DATA MIGRATION SERVICES (IF APPLICABLE*)
The Customer is responsible for partitioning data to be converted from Motorola on-premises digital evidence
management system, or Customer’s Non-Motorola Digital Evidence Management System to Motorola’s cloud
solution as part of this offer. The Customer will have ten (10) business days to provide feedback after Motorola
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

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validates the migrated data. If feedback is not received on or before ten (10) business days, Motorola will assume
the migration is complete. *Data Migration Services may be subject to additional fees.
Motorola Responsibilities
•
•

Receive access to Customer video data.
Perform contracted data migration and validation.

Customer Responsibilities
•
•
•

Provide 24/7 remote access to partitioned data to be migrated.
Customer hardware or virtualization environment will be the sole responsibility of the Customer to
troubleshoot and resolve issues.
Validate migrated dataset and provide Motorola with feedback within ten (10) business days.

Completion Criteria
•

A migrated dataset as defined in the Contract.

Motorola On-Premises Evidence Management System (if applicable)
Motorola supports data migration of digital assets and associated metadata from our on-premises evidence
management systems, Evidence Library 4 and VideoManager EL On-Prem (formally known as Evidence Library
5), to Motorola’s cloud solution.
Motorola Responsibilities
•

Verify compatible platform(s) and upgrade if applicable

Customer Responsibilities
•

Provide internet connectivity from on-premises server to destination resources

Non-Motorola Evidence Management System (if applicable)
Motorola will perform data migration of digital assets and associated metadata from the Customer’s Non-Motorola
Evidence Management system to the new Motorola Cloud Evidence Management System.
Motorola Responsibilities
•
•

Facilitate the method of obtaining and consuming the data
Review data in the Motorola systems with the customer

Customer Responsibilities
•
•
•
•
•

Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the NonMotorola digital evidence management system.
Provide internet connectivity from on-premises server to destination resources, if applicable.
Provide API connection to the source, if applicable
Provide data and metadata information in a readable and consumable format
Assist with mapping metadata information into Motorola system

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INTEGRATIONS AND THIRD-PARTY INTERFACES (IF APPLICABLE)

The integration between Motorola’s Cloud Evidence Management System and the Customer’s thirdparty system may consist of an iterative series of activities depending on the complexity of accessing
the third-party system. Interfaces will be installed and configured in accordance with the Project
Schedule. The Customer is responsible for engaging third-party vendors as required to facilitate
connectivity and testing of the interface(s).
Motorola Responsibilities
•
•
•

Develop and configure interface(s) to support the functionality described in the Solution Description.
Establish and validate connectivity between Motorola and third-party systems.
Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s
digital evidence management system.

Customer Responsibilities
•
•
•
•
•

Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the thirdparty system.
Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s
integration efforts.
Provide network connectivity between digital evidence management system and the third-party system(s).
Provide hardware to run any required interface components for on-prem interfaces when required.
Provide sample data and information on API, SDKs, data scheme, and any documentation necessary to
establish interfaces with all local and remote systems. This information should be provided to the Motorola
PM within ten (10) business days of the Interface Engagement Meeting.

NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties
with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing
or non-functional interface. Providing Motorola with this information early in the deployment process, will
potentially allow us to mitigate these issues. If the resolution requires additional third-party integration, application
upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these issues at
their cost. Motorola is not responsible for any delays or costs associated with third-party applications or
Customer-provided third-party hardware or software.

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SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote) depending on what is purchased. Our training delivery methods will
vary depending on course content. Training will be delivered in accordance with the Education Plan. As part of
our training delivery, Motorola will provide user guides and training materials in an electronic format .
ONLINE TRAINING
Online training is made available to the Customer through LXP. This subscription service provides customers with
unlimited access to our online training content and provides users with the flexibility of learning the content at their
own pace. Training content is added and updated on a regular basis to keep information current.
Through LXP, a list of available online training courses, Motorola User Guides, and Training Material are
accessible in electronic format.
Motorola Responsibilities
•
•
•
•
•
•
•
•

Designate a LXP Administrator to work with the Customer.
Establish an accessible instance of LXP for the Customer.
Configure a Customer-specific portal view.
Organize content to align with Customer’s selected technologies.
Create initial Customer user accounts and a single Primary Administrator account.
During onboarding, assist the Customer with LXP usage.
Provide technical support for user account and access issues, LXP functionality, and Motorola managed
content.
Provide instruction to Customer LXP Administrator on building groups.

Customer Responsibilities
•
•
•
•

•
•
•

Provide user information for the initial creation of accounts.
Complete LXP Administrator training.
Ensure network and Internet connectivity for Customer access to LXP.
Customer's primary LXP Administrator is required to complete the following self-paced training: LXP
Introduction (LXP0001), LXP Primary Site Administrator Overview (LXP0002), and LXP Group Administrator
Overview (LXP0003).
Advise users on the availability of training through LXP.
Ensure users complete LXP training in accordance with the Project Schedule.
Build groups as needed.

ON-SITE TRAINING
Instructor-led courses are based on products purchased and the Customer’s Education Plan. On-site instructorled classes will utilize the Customer’s hardware and software in order to provide the best training environment.
This will allow the Customer to engage in an environment that has been configured and deployed in alignment
with this SOW.

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Motorola Responsibilities
•
•
•

Deliver User Guides and training materials in an electronic format.
Perform training in accordance with the Education Plan.
Provide the Customer with training attendance rosters and summarize any pertinent information that may
impact end user training.

Customer Responsibilities
•
•
•

Supply classroom(s) based on the requirements listed in the Education Plan.
Designate training representatives who will work with the Motorola trainer(s) to deliver the training content.
Facilitate training of all Customer end users in accordance with the Customer’s Education Plan.

Motorola Deliverables
•
•

Electronic versions of User Guides and training materials.
Attendance rosters.

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PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and
functionality are in line with installation and configuration requirements. The Customer will witness the assigned
Motorola Resource demonstrating the Deployment Checklist and provide feedback as features and functionality
are demonstrated. The Customer is considered Live on the system after the equipment has been installed,
configured, and made available for use, and training has been delivered or made available to the Customer.
Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of
tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that
memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to
formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed
System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written
notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will
engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and
conditions of support.
Motorola Responsibilities
•
•
•
•

Provide the Customer with Motorola Technical Support engagement process and contact information.
Provide Technical Support with the contact information of Customer users who are authorized to engage
Technical Support.
Ensure Deployment Checklist is complete.
Obtain Customer signature on the System Acceptance Certificate.

Customer Responsibilities
•
•
•

Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval
signifying project closure.
Provide Motorola with the contact information of users who are authorized to engage Motorola’s Technical
Support.
Engage Technical Support as needed.

Motorola Completion Criteria

Provide Customer with survey upon closure of the project.

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ASSUMPTIONS
This SOW is based on the following list of assumptions:
•

•
•
•
•
•
•
•
•
•

Motorola’s Cloud Evidence Management System must be connected to the Microsoft Entra ID (formally
known as Microsoft Azure Active Directory) for user authentication to the application. Microsoft Entra ID can
be synchronized with the Customer's on-premises Active Directory using Azure AD Connect. If the Customer
is using Microsoft Office 365, Motorola will be able to integrate with this Microsoft Entra ID.
If Microsoft Entra ID is not utilized by the Customer, Motorola will provide a free version of Entra ID for user
authentication to the application.
Must be 2003 or later for Microsoft Entra ID integration.
Upload Speed Requirements for SVX when used as a body camera:
5 Mbps + 3 Mbps per additional device.
This assumes it will take 8 hours to upload 5 GB of video on a device.
40-50 Mbps per concurrent uploading device.
This assumes video is required to upload within 30-40 minutes with approximately 5 GB to upload.
Cellular upload of ICVs and BWCs (if applicable) requires an Ethernet connection to an LTE modem in the
vehicle.
If the Customer is supplying their own Access Point for ICV Wi-Fi upload, it must be 5 GHz 802.11n
compatible.

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STATEMENT OF WORK - ESSENTIAL SERVICE FOR M500
(NORTH AMERICA DIRECT CUSTOMERS)

This Statement of Work (“SOW”) is subject to the terms and conditions of the Motorola Solutions Customer
Agreement or other applicable agreement in effect between the parties (“Agreement”). The terms of this SOW are
an integral part of an Agreement with the Customer to which this SOW is appended and is made a part thereof by
this reference. In the event of a conflict between the terms and conditions of an Agreement and the terms and
conditions of this SOW, this SOW will control the inconsistency only. This SOW applies to the Device(s)
specifically named in the Agreement.
DESCRIPTION OF SERVICES AND OBLIGATIONS
The term “Customer” refers to any end-user who has a purchase agreement with Motorola Solutions.
Essential Service provides either three (3) or five (5) years of coverage for the M500, as selected and purchased
by the Customer, and includes:
•
•
•

Remote Technical Support
Software Maintenance
Hardware Repair for manufacturing defects

Every M500 is covered by one (1) year of standard product warranty. Motorola Solutions offers three (3) and five
(5) years of Essential Service options for the M500, with optional service upgrades to extend and/or provide
additional coverage for the system described in Section 7 of this SOW.
ESSENTIAL SERVICE
Remote Technical Support
Remote Technical Support is provided for system issues related to software and/or hardware that require
troubleshooting expertise. Motorola Solutions’ Technical Support Operations (TSO) center is staffed with highly
trained technologists who specialize in the diagnosis and resolution of product issues. Motorola Solutions’ TSO is
regularly monitored against industry recognized incident and problem management processes.
Motorola Solutions will respond to calls, e-mails, and web portal submissions during normal support hours, five (5)
business days per week, excluding holidays, and weekends. In addition, Customers may contact the Motorola
Service Desk and a Motorola Solutions representative will log a technical request on Motorola Solutions’ Case
Management System.
Technical Problem Isolation, Analysis and Resolution.
A Motorola Solutions representative or technologists will:
•
•
•

Work to isolate the problem/issue
Analyze and determine the cause of the problem/issue
Work to achieve problem/issue resolution

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Software Maintenance

Software maintenance is important for ensuring system performance and operation. Essential Service provides
the Customer with access to the latest available M500 operating system (OS) software, system firmware, and
application software. System software releases maintain the system software performance such that the System
operates in accordance with its specifications and documented functionality, and is aligned with the applicable
Motorola Solutions infrastructure platform lifecycle. Each release may include bug fixes, security patches, and/or
new feature activation enablements.
Configuration of the M500 is made possible through the use of the CommandCentral DEMS, VideoManager EL or
VideoManager EX solution.
Access to software updates will remain available until the expiration of the initial term of the Essential Service
Package. Upon expiration of the initial Essential Service term, availability of software updates will terminate,
unless the Customer renews Essential Service. Only Customers with three (3) year service term durations are
eligible for a two (2) year renewal for a total of (5) years of services.
System Hardware Repair
The Essential Service provides the Customer with repair services at a Motorola Solutions owned and operated,
supervised, or certified Repair Center that employs the latest test equipment and original or certified replacement
components used in the manufacturing of the M500. System Hardware Repair provides the Customer with repair
services for internal and external system components that are damaged as a result of manufacturing defects and
operational defects. With this Service, the system is repaired to ensure compliance with its specifications, as
published by Motorola Solutions at the time of delivery of the original system via:
•
•

Repairs, adjustments and restorations, if appropriate, of any system that malfunctions while being used within
the operational and environmental parameters specified by Motorola Solutions.
System updates, if applicable, as may be released, from time to time, by Motorola Solutions in accordance
with an Engineering Change Notice.

At the discretion of Motorola Solutions, if the system component is considered “un-repairable”, for technical or
economic reasons, Motorola will replace the component with a refurbished or new component.
Standard Product Warranty
The Customer is automatically entitled to one (1) year of technical support and one (1) year of hardware repair
against manufacturing defects, as covered by the standard product warranty. Exclusions apply, per the
Agreement.
Scope of Products or Services Included
Essential Service, and optional Service upgrades, are currently available for all M500 Systems. Check with your
Motorola Solutions’ Sales representative if you have a question about the eligibility of your system.
MOTOROLA SOLUTIONS RESPONSIBILITIES
Software Release Availability
Motorola Solutions will provide access to the latest M500 software and firmware releases via the
CommandCentral DEMS, VideoManager EL or VideoManager EX solution. For customers using the
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

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CommandCentral DEMS or VideoManager EL / EX Cloud, software and firmware upgrades will occur
automatically when the M500 connects to the agency’s CommandCentral DEMS or VideoManager EL / EX Cloud
instance.

Software Release Notes
Motorola Solutions may, from time to time, provide release notes for the M500 software release. Information
regarding training material will be posted on the VideoManager EX Software Downloads site at
https://www.motorolasolutions.com/en_us/video-security-access-control/videomanager-ex/downloads.html.
Hardware Repair
Motorola Solutions will provide repair or replacement of a system component, at its option, with a ten (10)
business day in-house turnaround time, provided the component is delivered to the repair center by 9:00 a.m.
(local repair center time), and replacement parts, components, and/or components are available. Business days
do not include holidays or weekends. Repair may include the replacement of parts, or boards with new parts or
complete boards or, at Motorola Solutions’ option, with functionally equivalent, reconditioned parts, boards, or with
a refurbished or new replacement component. All replaced parts, boards or system components will become the
property of Motorola Solutions. Turnaround time represents the time a product spends in the repair process; it
does not include time in transit, including customs clearance.
Shipping
For system components repaired under Essential Service, Motorola Solutions will provide one-way shipping, from
an Authorized Motorola Repair Center to the Customer. The Customer is responsible for the shipping method and
any shipping costs incurred when returning the faulty component to an Authorized Motorola Solutions repair
center. Based on the country of purchase, Motorola Solutions may also cover, or include, two-way shipping for the
damaged or defective component. Eligibility for two-way shipping will be confirmed during the repair submission
process.
CUSTOMER RESPONSIBILITIES
Serial Numbers
If system orders are submitted via Motorola Solutions’ Customer Hub or CPQ ordering systems, the hardware
serial number(s) for three (3) and five (5) year Essential Service and three (3) and five (5) year Essential Service
with Advanced Replacement, will be automatically captured and included in the Service Agreement.
If five (5) year Essential Service or three (3) and five (5) year Essential Service with Advanced Replacement is
purchased within 90 days of system shipment, the Customer must provide a complete list, preferably in electronic
format, of all hardware serial numbers to be covered under the Agreement.
Initiating Repair
When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return Material Authorization
(RMA) number for each faulty M500 System component. The Customer can submit a repair, and request an
RMA, via the Customer Hub Portal, or by contacting the Motorola Solutions’ Service Desk. If two-way shipping is
included, the customer can generate a shipping label via Customer Hub, or by contacting the Motorola Solutions
Service Desk. The Return Material Authorization (RMA) must be included with the component when shipped to
the Authorized Motorola Repair Center.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

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Only the faulty M500 component should be returned for repair. No other components of the system, which are
properly functioning, should be returned.

Motorola Solutions is not responsible for any other components or accessories that are shipped with the
component for repair.
The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 30 days
after receiving the replacement device. Failure to return the damaged device to Motorola Solutions will result in an
additional Customer charge for the replacement device.
System Software Releases
The Customer will be responsible for updating each eligible M500 System with the latest available software and/or
firmware, and of advising users of any operational changes that may have been introduced as a result of the new
software or firmware.
WiFi Connectivity
The Customer is responsible for providing all WiFi connectivity to the system.
Removing Customer Data
The Customer is responsible for removing, from the system, any data, video, or other information that the
Customer wishes to retain or destroy, prior to sending the system component to a Motorola Solutions Repair
Center for repair. Motorola is not responsible for any data loss associated with any System or Equipment sent to a
Motorola Solutions Repair Center.
Motorola Solutions may provide a Video Evidence Recovery Service for the M500. Video Evidence Recovery is a
best effort service that is dependent on the condition of the system. This service, if applicable, will have a
separated Agreement, with Terms and Conditions, outside the scope of this Statement of Work (SOW). Please
contact your Motorola Solutions Representative for more information regarding the Video Evidence Recovery
Service. Notwithstanding the foregoing, Motorola is not responsible for any data loss associated with any System
or Equipment sent to a Motorola Solutions Repair Center.
ESSENTIAL SERVICE LIMITATIONS AND RESTRICTIONS
•

Customer will incur additional charges at the prevailing rates for any of the following activities, which are not
covered under this Agreement:
- Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and
floods that would cause internal or external component damage or destruction.
- Repair of problems caused by third parties’ Software, accessories or peripherals not approved in writing
by Motorola Solutions for use with the system.
- Repair of problems caused by using the system outside of the product’s operational and environmental
specifications, including improper handling, carelessness or reckless use, or repaired by a third party.
- Repair of problems caused by unauthorized alterations or attempted repair.
- Deinstallation and reinstallation of any faulty equipment from its operational location. Such services may
be quoted by Motorola Solutions at an additional cost.
- Non-remedial work, including but not limited to administration and operator procedures, reprogramming,
and operator or user training.
- Problem determination and/or work performed to repair or resolve issues with non-covered products; for
example, any hardware or software products not specifically listed on the service order form.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

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Any file or video backup or restoration.
Completion and test of incomplete application programming or system integration if not performed by
Motorola Solutions and specifically listed as covered.
- Use of Software or Firmware releases, except as provided for under the responsibilities outlined in this
document.
- Accidental damage, chemical or liquid damage, or other damage caused outside of normal system
operating specifications.
- Cosmetic imperfections that do not affect the functionality of the system.
- Removal of serial numbers.
Where a M500 System is submitted for repair that is outside the scope of Service, such repair may be quoted
by Motorola Solutions for additional cost in accordance with Motorola Solutions’ standard Time and Materials
(T&M) rates and terms and conditions. Motorola Solutions will notify the Customer of any incremental
charges related to the aforementioned exclusions prior to completing the repair and said repair will be subject
to acceptance of the quotation by the Customer.
Software support for unauthorized modifications, or other misuse of the system software, is not covered under
this Agreement.
Access to the software and firmware releases for updating the system under this SOW is available only for
the system named in the Agreement. Software updates to any additional systems are expressly excluded and
prohibited.
Any implementation tools not required to support the system software and firmware updates are excluded
from coverage.
-

•

•
•
•

MOTOROLA SOLUTIONS IS NOT OBLIGATED TO PROVIDE SUPPORT FOR ANY SYSTEM COMPONENT:
•
•
•

That has been repaired, tampered with, altered or modified (including the unauthorized installation of any
software) — except by Motorola Solutions authorized service personnel.
That has been subjected to unusual physical or electrical stress, abuse, or forces or exposure beyond normal
use within the specified operational and environmental parameters set forth in the applicable product
specification.
If Customer fails to comply with the obligations contained in the product purchase agreement and/or the
applicable software license agreement and/or Motorola Solutions terms and conditions of service.

OPTIONAL ADD-ONS: ESSENTIAL SERVICE WITH ADVANCED REPLACEMENT
Advanced Replacement
Under Advanced Replacement Service, Motorola Solutions will provide Advanced Replacement for the damaged
system component. Motorola Solutions will ship a refurbished or new replacement device to the Customer within
two (2) business days of receiving the Customer repair request, subject to availability of replacement devices.
Business days do not include weekends or holidays.
The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 30 days
after receiving the replacement device. Failure to return the damaged device to Motorola Solutions will result in an
additional Customer charge for the replacement device.
ADVANCED REPLACEMENT LIMITATIONS AND RESTRICTIONS
•

Customer will incur additional charges at the prevailing rates for any of the following activities, which are not
covered under this Agreement:

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- Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and
floods that would cause internal or external component damage or destruction.
- Repair of problems caused by third parties’ Software, accessories or peripherals not approved in writing
by Motorola Solutions for use with the device.
- Repair of problems caused by using the device outside of the product’s operational and environmental
specifications, including improper handling, carelessness or reckless use, or repair by a third party.
- Repair of problems caused by unauthorized alterations or attempted repair.
- Non-remedial work, including but not limited to administration and operator procedures, reprogramming,
and operator or user training.
- Problem determination and/or work performed to repair or resolve issues with non-covered products; for
example, any hardware or software products not specifically listed on the service order form.
- Any file or video backup or restoration.
- Completion and test of incomplete application programming or system integration if not performed by
Motorola Solutions and specifically listed as covered.
- Use of Software or Firmware releases except as provided for under the responsibilities outlined in this
document.
- Removal of serial numbers.
Where ongoing repair is deemed by Motorola Solutions to be excessive, systemic, or the result of device
mishandling, the Customer may be subject to an additional charge. Should the damage continue unabated,
the Customer will incur repair charges at Motorola Solutions’ discretion and prevailing charges for devices
deemed by Motorola Solutions to have been damaged through improper handling, carelessness or reckless
use.

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LPR INTEGRATIONS & PARKING SOLUTION DESCRIPTION
LINC SOLUTION
Using the Motorola ALPR Engine, LinC leverages existing infrastructure to
transform non-ALPR cameras into high-performing ALPR systems. LinC
software analyzes camera and VMS streams to extract ALPR events,
enhances the data with location, time, and vehicle details, and integrates
seamlessly with VehicleManager Enterprise for comprehensive data
management.
Key Features and Benefits:







Integration with Existing Hardware: This solution utilizes existing
VMS cameras, and processing can be done either centrally or at the
edge to offer compatibility with any level of network infrastructure.
Comprehensive Data Management: Integrates with VehicleManager Enterprise for centralized data storage
and management.
Real-Time Processing: Processes VMS-supported RTSP feeds into ALPR detections in real time and allows
real-time alerting from the Vehicle Manager through email, TAS, and Mobile Companion.
Enhanced Cloud Processing: This technique combines local processing of HD video streams with
subsequent cloud-based vehicle detail analysis to enhance metadata collection and accuracy.
Flexible Compatibility: Supports ONVIF or RTSP-compatible cameras with specific technical requirements.

AVIGILON CAMERA INTEGRATION
The Avigilon Camera Integration allows customers to convert their non-ALPR Avigilon cameras into ALPRcapable devices. This integration incorporates ALPR data within the VehicleManager Enterprise back-office
solution, providing a scalable, secure, and fully integrated data management system.
Key Features and Benefits:
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Engineering Support: Includes ongoing support, new integrations and security patching.
Integration Services: Facilitates local device configuration and troubleshooting without requiring additional
development.
Camera Mapping: Provides detailed geocode mapping and camera-specific filtering for precise ALPR data
management.
Full Data Management: Offers secure storage, access control, and watchlist alerting based on site retention
policies.
Image and Advanced Analytics: Enables post-processing of images for vehicle details and offers
comprehensive search and trend analysis capabilities.

COMPETITIVE INTEGRATION
The Competitive Integration solution enables customers to integrate their third-party ALPR hardware with the
VehicleManager back-office system. This integration ensures seamless data ingestion and management, allowing
federated queries and data sharing as if sourced directly from Motorola cameras.

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Key Features and Benefits:
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Engineering and Integration Support: Provides updates, new integrations, security patching, and data
migration services.
Seamless Installation: Ensures easy installation and configuration without additional development
requirements.
Detailed Camera Mapping: Allows precise 1:1 camera mapping, geocode mapping, and specific camera
filtering.
Robust Data Management: Supports data storage based on agency retention policies and integrates with
national data-sharing programs.
Advanced Image Analytics: Processes ALPR data for detailed vehicle information and facilitates advanced
vehicle search and analysis.

WATCHGUARD INTEGRATION
The WatchGuard ICV integration enhances existing camera systems by enabling license plate recognition and
real-time data transmission to CarDetector Mobile (CDM). This integration supports immediate alerting, data
synchronization, and scalable expansion of LPR capabilities.
Key Features and Benefits:
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On-Device LPR: M500 cameras use an on-device engine to provide immediate license plate recognition.
Real-Time Alerts: Data sent to CDM triggers hotlist alerts, ensuring quick response to critical information.
CDM Feature Access: Utilizes advanced CDM features like Mobile Hit Hunter for improved alert
management.
Data Synchronization: Supports hotlist synchronization and detection sharing through the VehicleManager
platform.
Scalability: Allows for easy addition of more LPR cameras, ensuring expandable coverage and enhanced
situational awareness.

PARKING TOOLKIT
Our customizable Parking Toolkit offers a comprehensive solution for managing and enforcing parking
regulations. It supports fixed camera installations in garages and mobile enforcement, providing features like
permit verification, digital chalking, and real-time occupancy statistics tailored to specific locations and schedules.
Key Features and Benefits:
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Permit Enforcement: Helps ensure only authorized vehicles park in designated areas, increasing
compliance.
Digital Chalking: Automates vehicle marking to monitor parking durations and enforce time-limited
regulations.
Duplicate Permit Detection: Identifies and prevents fraudulent permit usage, ensuring fair parking practices.
Excessive Detection Monitoring: Tracks and reports excessive detections to address permit misuse.
Flexible Zone Setup: Allows the creation of geo-zones or manual zones for precise parking enforcement.
Customizable Permit Schedules: Enables tailored enforcement rules based on specific times and days.
Occupancy Statistics: Provides real-time data on parking occupancy for efficient space management.

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I
LPR APPLICATIONS VEHICLEMANAGER SOLUTION
DESCRIPTION

1 NVESTIGATIVE

VEHICLEMANAGER / VEHICLEMANAGER ENTERPRISE
VehicleManager / VehicleManager Enterprise is a vehicle location
intelligence solution that builds on traditional license plate recognition with
patented, powerful analytics, transforming license plate data into
actionable intelligence.
Key Features and Benefits:
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Advanced Search Capabilities: Easily search and review vehicle
location history, predict future locations, and conduct complete and partial plate searches with date and time
filters.
Comprehensive Data Display: View detection data on a timeline and map, integrated with Google Street
View for detailed location insights.
Geo-Fence and Filter Options: Create geo-fences, set time and date ranges, and apply vehicle year, make,
and model filters to refine search results.
Associated Analytics: Identify vehicles traveling with or parked near a target vehicle, enhancing situational
awareness.
Hot List Management and Alerts: Configure hot lists and receive alerts when vehicles of interest are
detected, with options for sharing lists with partner agencies.
Secure Data Management: Manage LPR camera systems, integrate data from various sources, control data
retention based on local laws, and share data securely using built-in MOU templates.
Robust Security Measures: Ensure data protection with end-to-end encryption, user authentication, detailed
audit logs, and routine system updates for security and new features.

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LICENSE PLATE RECOGNITION TECHNOLOGY STATEMENT OF WORK
OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the
Customer for the implementation of fixed or mobile License Plate Recognition (LPR) technology(s) and your
License Plate Recognition Technology solution, if Deployment or Installation Services are purchased as part of
the Contract. For the purpose of this SOW, the term “Motorola” may refer to our affiliates, subcontractors, or
certified third-party partners. A third-party partner(s) (Motorola-certified installer) will work on Motorola’s behalf to
install your License Plate Recognition Technology system(s) (if applicable).
This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of
the hardware and software components listed in the Solutions Description. Any changes or deviations from this
SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the
change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may
incur additional cost.
Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project
Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with
the change provisions of the Contract.
Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel
with access to their network and facilities so Motorola is able to fulfill its obligations. The Customer is responsible
for acquisition and use of a remote access tool that complies with the regulations controlling use of the remote
access tool. All work will be performed during normal business hours based on the Customer’s time zone
(Monday through Friday from 8:00 a.m. to 5:00 p.m.).
The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services provided under this SOW are governed by
the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and applicable
addenda (“Contract”).
AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the
Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and
provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of
activities completed, activities planned, progress against the project schedule, items of concern requiring
attention, as well as, potential project risks and agreed upon mitigation actions.
Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.

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FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION
CJIS Security Policy Compliance
Motorola does not believe our LPR and License Plate Recognition Technology offerings require compliance with
the FBI-CJIS Security Policy (CJISSECPOL) based on the definition in Section 4 of CJISSECPOL and how the
FBI-CJIS defines Criminal Justice Information. However, Motorola does design its products with the
CJISSECPOL security controls as a guide. Motorola’s LPR system design and features support best practice
security controls and policy compliance. In the event of a CJIS technical audit request, Motorola will support the
Customer throughout this process.
Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section 5.12 Personnel Security
related to authorized personnel background screening when requested to do so by the Customer. Based on
Section 5.12, a Motorola employee is defined as someone who is required to be on the Customer’s property with
unescorted access. Motorola employees will also have access to the Customer’s network(s) and stored
information. Motorola has remote access tools to support virtual escorted access to on-premises customer assets.
Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.
Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJIS Section 5.12 Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.
Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.
CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.
Third Party Installer
The Motorola-certified third party installer will work independently with the Customer to complete the Section 5.12
Personnel Security checks, complete Security Awareness Training and execute the CJIS Security Addendum.
COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.

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The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.
In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.
SUBSCRIPTION SERVICE PERIOD
If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s
receipt of credentials for access. The provision and use of the subscription service is governed by the Contract.
PROJECT ROLES AND RESPONSIBILITIES OVERVIEW
Motorola Project Roles and Responsibilities (if applicable)
The Motorola Project Team will be assigned to the project under the direction of the Motorola Project Manager.
Each team member will be engaged in different phases of the project as necessary. Some team members will be
multi-disciplinary and may fulfill more than one role.
In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by
teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this
SOW.
Our experience has shown customers who take an active role in the operational and educational process of their
system realize user adoption sooner and achieve higher levels of success with system operation. The
subsections below provide an overview of each Motorola Project Team Member.
Project Manager (PM)
The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities
may include but are not limited to:
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Manage Motorola responsibilities related to the delivery of the project.
Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as
applicable.
Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable.
Maintain project communications with the Customer.
Identify and manage project risks.
Coordinate collaboration of Customer resources to minimize project delays.
Evaluate project status against Project Schedule.
Conduct status meetings on mutually agreed upon dates to discuss project status.
Provide timely responses to Customer inquiries and issues related to project progress.
Conduct status calls with the Customer throughout the Project up to and including Go-Live.

System Technologist
The System Technologist (ST) will work with the Customer’s Project Team on:
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Camera programing
Camera alignment

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Licensed Software Training
Develop and submit Start Up and Commissioning Sign Off (SSU&C)

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training in accordance with the Training Plan provided to the
Customer.
Motorola-Certified Installer
The Motorola-certified installer is primarily responsible for installing in-car and fixed LPRs. There are specific
requirements the 3rd party partner must meet in order to be considered a Motorola-certified installer, and they
include (but are not limited to) the following:
Required Training
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SSU&C Onsite Training

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Included Certification testing completed and passed

Networking (must meet one of the following three requirements)
- CompTia Network + Certification
- Networking Degree in IT
- Basic Networking RDS003
ASE Certification for Mobile Installers
Electrical Certification
- Electrical Certification/Permitting
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Low Voltage Certification
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High Voltage Certification
Equipment Certification
- Bucket Truck Certification
- Any applicable testing equipment certification

Other responsibilities the Motorola-certified installer may be involved in include the fixed and/or mobile installation
of cellular routers, wired networks, poles, trenching, and conduit runs as well as the manufacturing and/or service
of trailers. These activities will only be completed by Motorola if Motorola quotes these services; otherwise, the
completion of these services are solely the responsibility of the Customer.
Customer Support and Services Team
The Customer Support and Services Team will provide on-going support to the Customer following Go-Live and
final acceptance of the project.
Customer Project Roles and Responsibilities (if applicable)
Motorola has defined key resources that are critical to this project and must participate in all the activities defined
in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact
information for the roles listed below. It is critical that these resources are empowered to make decisions based
on the Customer’s operational and administration needs. The Customer Project Team will be engaged from
Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the
resources identified in this section, Motorola may be able to supplement these resources at an additional cost.

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Project Manager
The PM will act as the primary point of contact for the duration of the project. In the event the project involves
multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will
include, but are not limited to:
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Communicate and coordinate with other project participants.
Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely
facilitation of tasks and activities.
Maintain project communications with the Motorola PM.
Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.
Consolidate all project inquiries from Customer staff to present to Motorola PM.
Approve a deployment date offered by Motorola.
Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
Measure and evaluate progress against the Project Schedule.
Monitor project to ensure resources are available as required.
Attend status meetings.
Provide timely responses to issues related to project progress.
Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
Review and administer change control procedures, hardware and software certification, and all related project
tasks required to meet the deployment date.
Ensure Customer vendors’ readiness ahead of the deployment date.
Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
one or more representatives from the IT department.
Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
well as, approve and release payments in a timely manner.
Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
Temporary identification cards are to be issued to Motorola personnel, if required for access.
Ensure remote network connectivity and access for Motorola resources, if applicable to the solution.
Assume responsibility for all fees pertaining to licenses, permits, inspections and any delays associated with
inspections due to required permits as applicable to this project.
Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
equipment or interruption of service.
Ensure a safe working environment for Motorola personnel.
Identify and manage project risks.
Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
receipt.

IT Support
IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be
responsible for managing Customer provisioning and providing Motorola with the required information for LAN,
WAN, server and client infrastructure.
The IT Support Team responsibilities include but are not limited to:
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Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying
problems.
Monitor firmware updates
Implement changes to Customer infrastructure in support of the proposed system.

Agency Manager
The Agency Manager will act as the primary POC upon project completion.
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Push internal requests for updates through appropriate channels
Monitor all firmware updates and all other security measures for physical hardware as required by the
Customer internal policies
Administer users
Audit reports
Manage Hotlist and Hotlist functionality
Attend Agency Manager training
Oversee or act as the training POC
Ensure all Authorized Users are aware of usage restrictions and any applicable terms related to the use of the
LPR System
Controls appropriate use and data storage policies as well as procedures for the data maintained outside the
LPR system. This includes when any information is disseminated, extracted or exported out of the LPR
system
Controls and is responsible for developing the policies, procedures, and enforcement for applying
deletion/purging and dissemination rules to information within and outside of the LPR system.
Ensure data and system protection strategies are accomplished through the tools provided by Motorola for
account and user management features along with audit and alert threshold features.

Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and implementation process. The SMEs
should be experienced users in their own respective field (evidence, dispatch, patrol, etc.) and should be
empowered by the Customer to make decisions based on workflows and department policies related to the
proposed system.
General Customer Responsibilities (If Applicable)
In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
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Customer Site. If the Solution is to be installed at a Customer location (“Site”), the Solution will only be
installed and/or evaluated at the Customer sites identified.
Customer will be responsible for providing all necessary permits, licenses, and other approvals necessary for
the installation and use of the Products and the performance of the Services at each applicable Site, including
for Motorola to perform its obligations hereunder, and for facilitating Motorola’s access to the Sites. This
includes, but is not limited to providing a traffic safety plan to facilitate the safe deployment of all Equipment
that is installed on, over, or near Sites with active roadways. No waivers of liability will be imposed on
Motorola or its subcontractors by Customer or others at Customer facilities or other Sites, but if and to the
extent any such waivers are imposed, the Parties agree such waivers are void. The Equipment used for the
Services will only be located at such site.
If the Solution is to be accessed remotely, Customer will only access Solution in the manner described by
Solution documentation or as otherwise instructed by Motorola.

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Site Conditions and Issues. Customer will ensure that (a) all Sites are safe and secure, (b) Site conditions
meet all applicable industry and legal standards (including standards promulgated by OSHA or other
governmental or regulatory bodies), (c) to the extent applicable, Sites have adequate physical space, air
conditioning, and other environmental conditions, electrical power outlets, distribution, equipment,
connections, and telephone or other communication lines (including modem access and interfacing
networking capabilities), and (d) Sites are suitable for the installation, use, and maintenance of the Products
and Services. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A.
standard RS-222 in effect on the Effective Date.
All costs associated with permitting.
Supply a proper power source to all Motorola Solutions provided equipment.
Provide ALL points of attachment for hardware that include fixed LPR Cameras and associated equipment
and ensuring all equipment is attached in accordance with local policies and codes.
Supply any new infrastructure required to mount or attach the Motorola Solutions hardware to.
Trenching as required for the purpose of running electrical power
All poles and existing infrastructure that are not being purchased from Motorola as part of the LPR solution.
All Utility locates needed for impacted areas.
Providing the communications point of attachment for each site.
When cellular service is used as the point of connection, customer is responsible for providing cellular service
and SIM cards if they are not being purchased from Motorola as part of the LPR solution.
All Customer-provided equipment, including third-party hardware and software needed for the proposed
system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment,
etc.
Configure, test, and maintain third-party system(s) that will interface with the proposed system.
Establish an Application Programming Interface (API) for applicable third-party system(s) and provide
documentation that describes the integration to the Motorola system.
All work is to be performed by Motorola-certified installers. The Customer is responsible for work performed
by non-certified installers.
Upgrades to Customer’s existing system(s) in order to support the proposed system.
Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
upgrades prior to taking action.
Electronic versions of any documentation associated with business processes identified.
Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customerprovided remote conferencing tool.
Manage the Hotlist in accordance with the rules and regulations of the Customers State.

Provide network connectivity for the transfer and exchange of data for the proposed system.
Provide remote access for Motorola personnel to configure the system and conduct diagnostics.
Provide Internet access to fixed and mobile equipment.
Provide devices such as workstations, tablets, and smartphones with Internet access for system usage.
Chrome is the recommended browser for optimal performance. The workstations must support MS Windows
11 Enterprise.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

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Provide and install antivirus software for workstation(s).
Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration,
and support (if applicable).
Ensure required traffic is routed through Customer’s firewall.

Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.
PROJECT PLANNING
A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a
collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific
information to set clear project expectations and guidelines, as well as lay the foundation for a successful
implementation.
Project Planning Session (if applicable)
A Project Planning Session will be scheduled after the Contract has been executed. The Project Planning Session
is an opportunity for the Motorola and Customer PM to meet prior to the Project Kickoff Meeting and review key
elements of the project and expectations. Depending on the items purchased, the agenda will typically include:
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A high level review of the following project elements:
- Contract documents.
- A summary of contracted applications and hardware as purchased.
- Customer’s involvement in project activities to confirm understanding of scope and required time
commitments.
- A high level Project Schedule with milestones and dates.
Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
subcontractors.
Confirm Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
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Schedule the remote Project Planning Session.
Request the assignment of Customer Project Team and any additional Customer resources that are
instrumental to the project’s success.
Provide the initial Project Schedule.
Baseline the Project Schedule.
Review Motorola’s delivery approach.
Document mutually agreed upon Project Kickoff Meeting Agenda.
Request user information required to establish the Customer in associated training portals.

Customer Responsibilities
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Motorola Deliverables
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Project Kickoff Meeting Agenda.

Project Kickoff (if applicable)
Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.
Note – The Detail Design Review (DDR), if applicable, is completed during the pre-sales process and normally
completed prior to Contract award. Delay in the DDR review may impact the project schedule. Motorola will not be
responsible for additional costs or delays incurred for Customer requested changes to the DDR.
Motorola Responsibilities
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Review Contract documents including project delivery requirements as described in this SOW.
Discuss the deployment start date and deliver the Deployment Checklist.
Discuss Mobile LPR equipment installation activities and responsibilities.
Discuss Fixed LPR installation activities and responsibilities.
Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW.
Review resource and scheduling requirements.
Review the DDR, arranging for additional meeting for review as needed
Review the Credentials Form
Discuss Motorola remote system access requirements (24-hour access to a secured two-way Internet
connection through the Customer’s firewall for the purpose of deployment and maintenance).
Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for
Motorola resources to gain access to Customer facilities.
Discuss the Training Plan.
Review and agree on completion criteria and the process for transitioning to support.

Customer Responsibilities
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Provide feedback on project delivery requirements.
Review the Deployment Checklist.
Review the roles of project participants to identify decision-making authority.
Grant Motorola Support access in the License Plate Recognition Technology program
Validate non-disclosure agreements, approvals, and other related items are complete (if applicable).
Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola
resources to gain access to Customer facilities.

Motorola Deliverables
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Project Kickoff Meeting Minutes
Deployment Checklist

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PROJECT EXECUTION
Hardware Procurement and Installation (if applicable)
Motorola will procure contracted hardware as part of the ordering process. The Customer is responsible for
providing an installation environment that meets manufacturer’s specifications for the hardware, which includes
but is not limited to:
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Power
Heating and Cooling
Network Connectivity
Access and Security
Conduit and Cabling

Motorola Responsibilities
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Procure contracted equipment and ship to the Customer's designated location.
Verify remote connection to hardware.
The installer will be responsible for installing all Motorola provided hardware.
Installer will utilize a certified electrician when wiring power to equipment.
Verify whether the hardware is properly installed, connected to the network, and positioned to capture license
plate data. (if applicable).
Create a Trip Report outlining the activities completed during configuration and testing of system hardware.

Customer Responsibilities (if applicable)
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Provide Motorola with the correct IP address(es) for configuration
Ensure the Customer’s network is operational.
Inventory LPR equipment after arrival at Customer location.
Procure Customer-provided equipment and make it available at the installation location.
Install backend server in Customer's designated area (if applicable).
Confirm the server room complies with environmental requirements (i.e. power, uninterruptible power, surge
protection, heating/cooling, etc.)(if applicable).
Verify the server is connected to the Customer’s network and installed for use.(if applicable)
Conduct a power-on test to validate the installed hardware and software are ready for configuration.
Provide, install, and maintain antivirus software for server(s) and/or workstation(s).
Enable outgoing network connection (external firewall) to License Plate Recognition Technology
Install Customer-supplied Access Points (if applicable).
Verify all equipment directly connected to power is properly installed and connected to the network (if
applicable).
For remote deployments, the Customer is responsible for verifying all equipment is connected to their network
Confirm access to installed software on Customer-provided workstation(s).

Motorola Deliverables
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Contracted Equipment

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Mobile LPR Camera System (If Applicable)
The Motorola-certified installer will complete the installation of the Mobile LPR system(s) within the Customerprovided vehicle(s) or selected location. The installer may also be responsible for installing cellular routers or WiFi radios inside the vehicle(s) for wireless upload of video and images.
The Customer vehicles must be available for the ST to complete the configuration and testing of the contractual
number of Mobile LPR cameras. If the Customer does not have all vehicles available during the agreed upon date
and time, the Customer may opt to sign-off on the number of Mobile configurations completed. If the Customer
requires the ST to complete the full contractual number of Mobile LPR Cameras at a later date and time,
additional cost may be incurred.
Note – The Pricing Page will reflect the Mobile LPR installation services by Motorola if Motorola is responsible for
the installations.
Motorola Responsibilities
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Setup server for Mobile LPR digital video recorder (DVR) configuration.
Create configuration USB used to complete Mobile LPR hardware configuration and validation.
Travel to the Customer site to conduct configuration and testing of Mobile LPRs.
Complete Mobile LPR configuration on a single vehicle, and validate the configuration with the Customer.
Point and aim the Mobile LPR camera for image capturing.
Install Licensed Software on Customer-provided mobile data terminal (MDT)
Configure MDT Netowrk Card
Enable AI in Video Manager
Configure NetMotion (if applicable)
Receive Customer approval to proceed with remaining Mobile LPR configurations.
Complete remaining contracted vehicle configurations.
Test a subset of completed Mobile LPR hardware configurations.
For Motorola-certified installer, complete the installation of cellular router and confirm placement of antenna
mounting with Customer (if applicable).
The Motorola-certified installer will install Customer-provided SIM card into cellular router and connect cellular
router to the Mobile LPR (if applicable).

Customer Responsibilities
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Provide Motorola with remote connection and access credentials to complete Mobile LPR hardware
configuration.
Notify Motorola of the vehicle installation location.
Coordinate and schedule date and time for Mobile LPR hardware configuration(s).
Make Mobile LPR hardware available to Motorola for configuration and testing in accordance with the Project
Schedule.
Provide cellular SIM Card for Internet connectivity to the installer at time of installation.

Motorola Deliverables

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Complete Configuration and camera aiming as it applies to the proposed solution.

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Fixed LPR Camera System Configuration (If Applicable)
The Motorola-certified installer will complete the installation of the Fixed LPR system(s) within the Customers
designated locations. The installer may also be responsible for installing cellular routers or Wi-Fi radios for
wireless upload of video and images. In the instance where Customer has purchased a self-deploy or quickdeploy camera without deployment or installation, the below Motorola responsibilities will be absorbed by the
Customer.
Motorola Responsibilities
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Review preliminary plans for installation
Verify with customer that proper permits and authorizations have been obtained
Identify installation locations (pole or infrastructure asset) on which to install the Fixed LPR camera
Motorola-certified installer will install the Fixed LPR camera
Point and aim the Fixed LPR camera for image capturing
Install License Plate Recognition Technology Software

Customer Responsibilities
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Approve installation locations
Obtain necessary permits and authorizations
Provide power to installation locations
Provide any required trenching
Coordinate with local utility companies in the case of any interrupted service requests or instances

NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project
Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. When
cellular service is used as the point of connection, customer is responsible for providing cellular service, and SIM
cards if they are not being purchased from Motorola as part of the LPR solution. If a Motorola-certified installer is
not used for installation, Motorola is not responsible for any errors in hardware installation, performance or delays
in the Project Schedule. In the event the Customer takes on the responsibility of installing LPR cameras through a
Motorola-certified installer, Motorola is also not responsible for any errors in hardware installation, performance or
delays in the Project Schedule. For in-car LPR installations, an MDT is required for all vehicles (if applicable).
Automatic License Plate Recognition (ALPR) Commissioning (If Applicable)
This section highlights the responsibilities of Motorola and the Customer when a Motorola In-Car Video (ICV)
system interfaces with the LPR database.
Motorola Responsibilities
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Create a Customer account in the LPR data system with authorized user emails.
Verify License Plate Recognition Technology software has been installed and launched per the Quickstart
Guide.
Provide Mobile LPR - Officer Safety Basic and Advanced Pre-Installation Checklist.
Provide Agency Manager with Training Materials and Licensed Software MDT installation guide.
Advise Agency Manager of different options available to add new users.
Confirm Agency Manager is aware of registration required for Hotlists.
Confirm Agency Manager understands how to set up data-sharing.

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Customer Responsibilities
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Identify the Agency Manager.
Register to receive access to Hotlists.

SOFTWARE INSTALLATION AND CONFIGURATION (IF APPLICABLE)
Motorola will install LPR software on a specified number of workstations. The Customer will be responsible for
installing the software on the remaining workstations.
Licensed Software for the Mobile LPR Solution
Licensed Software is used in conjunction with Mobile LPR cameras. Installation consists of the following activities:
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Network discovery.
Operating system and software installation.
Onboarding user / system identity set up.
Provide user access to the application.

License Plate Recognition Technology
License Plate Recognition Technology software is a cloud solution that does not require an onsite server and
supports the full LPR Solution.
Motorola Responsibilities
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Based on Customer feedback, perform the following activities:
- Create users, groups, and permissions.
Test to ensure software is accessible to the Customer

Customer Responsibilities
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Verify traffic can be routed through Customer’s firewall and reaches end user workstations.

CloudConnect Installation and Configuration (applicable for CommandCentral Aware purchase)
Motorola Responsibilities
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Verify remote access capability.
Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server.
Configure network connectivity and test connection to the CloudConnect Virtual Machine.
Create an IPSEC tunnel.
Provide Customer with the information for setting up the IPSEC tunnel.

Customer Responsibilities
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Provide Motorola with two static IP addresses, corresponding subnet masks/default gateway, and available
NTP and DNS IP for the CloudConnect Virtual Machine and the Cloud Anchor Server.
Confirm with Motorola the network performance requirements are met.
Configure firewall to allow traffic from IPSEC tunnel.

Completion Criteria
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CloudConnect Virtual Machine configuration is complete and accessible throughout the network.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

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CommandCentral Evidence (if applicable)
Motorola will work with the Customer to determine best industry practices, current operations environment, and
subsystem integration to ensure optimal configuration of your CommandCentral Evidence solution.
Motorola Responsibilities
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Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active
Directory data.
Guide the Customer in the configuration of CommandCentral Evidence.

Customer Responsibilities
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Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting
CommandCentral Evidence provisioning.
Respond to Motorola’s inquiries regarding users, groups and agency mapping to CommandCentral Evidence.
Provision policies, procedures, and user permissions.
Configure evidence as directed by Motorola.

Third-Party Interfaces (if applicable)
The integration between Motorola’s LPR system and the Customer’s third-party system may consist of an iterative
series of activities depending on the complexity of accessing the third-party system. Interfaces will be installed
and configured in accordance with the Project Schedule. The Customer is responsible for engaging third-party
vendors as required to facilitate connectivity and testing of the interface(s).
Motorola Responsibilities
Develop and configure interface(s) to support the functionality described in the Solution Description.
Establish and validate connectivity between Motorola and third-party systems.
Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s
digital evidence management system.
Customer Responsibilities
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Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the LPR
system.
Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s
integration efforts.
Provide network connectivity between the LPR and the third-party system(s).
Provide information on API, SDKs, data scheme, and any documentation necessary to establish interfaces
with all local and remote systems. This information should be provided to the Motorola PM within ten (10)
business days of the Interface Engagement Meeting.

NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties
with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing
or a non-functional interface. By providing Motorola with this information early in the deployment process, will put
us in the best position to mitigate these potential issues. If the resolution requires additional third-party integration,
application upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these
issues at their cost. Motorola is not responsible for any delays or costs associated with third-party applications or

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Customer-provided third-party hardware or software. All APIs provided by Motorola or integrations with third-party
software are provided AS IS. Motorola is not liable for any claims or damages associated with third party
applications, or Customer-provided third party hardware or software.
SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote). Our training delivery methods will vary depending on course
content. Training will be delivered in accordance with the Training Plan. As part of our training delivery, Motorola
will provide user guides and training materials in an electronic format.
Online Training (if applicable)
Online training is made available to the Customer through LXP and/or Motorola vetted third party platforms.
Motorola Responsibilities
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Designate a LXP Administrator to work with the Customer (if applicable).
Establish an accessible instance of LXP for the Customer (if applicable).
Configure a Customer-specific portal view.
Organize content to align with Customer’s selected technologies.
Create initial Customer user accounts and a single Primary Administrator account..
Provide technical support for user account and access issues, LXP functionality, and Motorola managed
content (if applicable).
Provide instruction to Customer on building groups.
Coordinate third party platform usage and additional course offerings

Customer Responsibilities
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Provide user information for the initial creation of accounts.
Complete LXP Administrator training (if applicable).
Ensure network and Internet connectivity for Customer access to training platforms.

Instructor-Led Training (On-Site and/or Remote, if applicable)
Instructor-led courses are based on products purchased and the Customer’s Training Plan.
Motorola Responsibilities
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Deliver User Guides and training materials in an electronic format.
Perform training in accordance with the provided Training Plan.
Provide the Customer with training attendance rosters and summarize any pertinent information that may
impact end user training.

Customer Responsibilities
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Supply classroom(s) with the required computer and audio-visual equipment for training.
Designate training representatives who will work with the Motorola trainer(s) to deliver the training content.
Facilitate training of all Customer end users in accordance with the Customer’s Training Plan.

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Motorola Deliverables
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Electronic versions of User Guides and training materials.
Attendance rosters.

PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and
functionality are in line with installation and configuration requirements. The Customer will witness the ST
demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated.
The Customer is considered Live on the system after the equipment has been installed, configured, and made
available for use, and training has been delivered or made available to the Customer.
Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of
tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that
memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to
formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed
System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written
notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will
engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and
conditions of support.
Motorola Responsibilities
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Customer Responsibilities
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Motorola Completion Criteria
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Provide Customer with survey upon closure of the project.

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ASSUMPTIONS
This SOW is based on the following list of assumptions (if applicable):
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Customer is aware of and abiding by their States’ laws, mandates and requirements in relation to the Hotlist
Pole installations will be done on grassy/dirt/gravel areas or sites where excavation can easily be done with
fstandard auger equipment.
Site conditions meet all applicable industry and legal standards (including standards promulgated by OSHA or
other governmental or regulatory bodies)
Information provided and approved in the Presales DDR process was accurate

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Purchase Order Checklist NA OM
Marked as PO/ Contract/ Notice to Proceed on Company Letterhead
(PO will not be processed without this)

PO Number/ Contract Number

PO Date

Vendor = Motorola Solutions, Inc.

Payment (Billing) Terms/ State Contract Number

Bill-To Name on PO must be equal to the Legal Bill-To Name

Bill-To Address

Ship-To Address (If we are shipping to a MR location, it must be documented on PO)

Ultimate Address (If the Ship-To address is the MR location then the Ultimate Destination
address must be documented on PO )

PO Amount must be equal to or greater than Order Total

Non-Editable Format (Word/ Excel templates cannot be accepted)

Tax Exemption Status

Signatures (As required)

NOTE: When an email order is submitted a confirmation is sent from Motorola AutoNotify referencing a
case number.
Once checklist is complete, order still must go through Order Validation/Credit Approval

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SOLUTION DESCRIPTION — SVX VIDEO REMOTE SPEAKER MICROPHONE
The SVX Video Remote Speaker Microphones leverages the
capabilities of APX NEXT and N70 radios - from clarity of audio to
mission-critical ergonomics and virtual partner ViQi - and adds the
ability to capture powerful evidential footage in challenging conditions.
By converging our industry-leading voice and trusted video technology,
we’ve transformed what it means to be on the front line. Now, law
enforcement agencies can get the best of both worlds, without
sacrificing ergonomics or usability.
The SVX can help every member of an agency, regardless of their
role. Officers experience fewer distractions in the field, and are secure
in the knowledge that they’ll always hear, and be heard - whether
they’re in the middle of an evolving incident or reviewing a suspect’s
confession back at the station. Evidence technicians can build a
stronger case more easily, with evidential audio and radio communications captured on one device in a single
video; and, because these videos are categorized automatically, technicians can also find the relevant information
quickly. IT technicians now have half the number of devices, docks, and accessories they need to secure and
maintain, while senior officers know that they’re augmenting the power of their APX radio investment and
improving the safety of their officers.
MISSION-CRITICAL VOICE FUNCTIONALITY AND ERGONOMICS
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Secure and reliable wireless connectivity – out of the box, the SVX operates as a Wireless Remote
Speaker Microphone, freeing officers from the constraints of cords and cables via a secure, reliable Bluetooth
connection to their APX NEXT or N70 radio. It enables officers to move effortlessly while still staying focused
on the task at hand.
Intuitive design – The large, recessed push-to-talk and emergency buttons are easy to use and designed to
prevent accidental activation. Officers can also query the device status via voice commands, to reduce
interaction with the device during high-stress situations.
Clear audio – The SVX can be positioned anywhere on the front of an officer’s uniform or tactical vest, due to
its 102 Phon speech loudness, High Dynamic Range (HDR) microphones, advanced windporting technology
and intelligent noise suppression technology. This provides the best possible field of view for both evidential
video capture and clear radio communications.
Secure NFC pairing – Via “touch” pairing, an officer can quickly associate their SVX with their corresponding
APX NEXT or N70 for the first time, even when many other wireless devices are present in the area.
Removable battery – The SVX’s detachable battery enables officers to switch from a depleted battery to a
fully-charged battery in the field, which accommodates unexpected overtime or heavy usage. Batteries can be
charged independently from the SVX itself, so officers can keep a replacement battery on-hand and ready to
use.
Programmable buttons – Use four configurable buttons to accommodate radio shortcuts or video operation
functionality.
ViQi - for SVX devices paired with APX NEXT and APX N70 radios, ViQi provides the following voice
interaction capabilities when available or subscribed to on a per-agency basis:
- Real-time translation, a broadband-enabled service supporting conversation between English and
Spanish, Portuguese, Mandarin, and numerous other languages.
- Assist Chat, a broadband-enabled service providing a Large Language Model (LLM) platform designed
for public safety users.

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Voice Control, a local service supporting officers tagging video footage and performing other basic
device controls through voice commands. ViQi Voice Control now includes enhanced capabilities,
sending unrecognized voice commands to the cloud for intent recognition and response.

PLEASE NOTE: Product(s) purchased may include an AI Feature that utilizes smart technology (such as a chat
bot or voice activated AI), designed to process user queries and retrieve information from our Products. The AI
Feature’s responses (“AI Outputs”) are generated using artificial intelligence and data from our Products.
Customer assumes sole responsibility for reviewing, evaluating, and independently verifying the accuracy,
appropriateness, and suitability of any AI Outputs before relying upon them or taking any action based thereon.
THE AI FEATURE AND AI OUTPUTS ARE PROVIDED "AS IS". MOTOROLA SOLUTIONS, INC. DISCLAIMS
ALL WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI OUTPUTS.
Motorola Solutions shall have no liability for any decisions made or actions taken (or not taken) by Customer or its
users in reliance on AI Outputs. Customer shall ensure its users are appropriately informed about the nature of
the AI Feature and the necessity for independent verification.
EVIDENTIARY VIDEO FUNCTIONALITY (REQUIRES VIDEOMANAGER EL OR COMMANDCENTRAL DEMS)
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Dual audio streams – revolutionary audio technology enables officers to capture both clear radio
communications and environmental audio simultaneously; this provides mission-critical communications in the
field, while also adding more context of how and when an officer responded in the evidentiary video.
Natural field of view – The SVX eliminates the fisheye effect from wide-angle lenses that warps video
footage. Distortion correction enables a clear and complete evidence review process. The SVX’s high quality,
low light sensor captures an accurate depiction of recorded events, even in challenging lighting conditions.
Data encryption – The SVX uses FIPS-140-2 compliant encryption at-rest and in-transit. This prevents bad
actors from gaining unauthorized access to confidential and sensitive data.
Record-After-the-Fact® – Our patented Record-After-the-Fact® technology captures footage even when the
recording function is not engaged. An officer or supervisor can request video footage from a specific point in
the past to be uploaded to the evidence management system, hours or even days after the event occurred.
Voice-activated tagging – Leveraging the ViQi Voice Control capabilities of the paired APX NEXT or N70
radio, officers can now easily apply an event category to a recording video by simply uttering a voice
command (e.g., “tag video as ‘arrest’”). This eliminates scrolling through a long list of events, either on a small
body camera screen or back at the station after a shift.
Bluetooth recording triggers – The SVX accommodates a variety of Bluetooth recording triggers, so officers
can focus on the task at hand instead of needing to manually start recording. Emergency button: the SVX is
triggered to start recording immediately when the APX NEXT or N70 emergency mode button is pressed, or
the “Fall Alert” feature is activated. M500 in-car video systems collaboration and Holster sensors will be
available in upcoming software upgrades.
Wireless uploading – Recordings made by the SVX are uploaded to the agency’s evidence management
system via Wi-Fi. This enables easy transfer of critical recordings from a vehicle to headquarters for
immediate review or long-term storage.
Real-time location and video streaming – leveraging a Wi-Fi connection, the SVX can send location
updates and stream live video to CommandCentral Aware in a dispatch center or Real Time Crime Center
(RTCC), giving the agency a complete and accurate view of their officers for better coordination and quicker
response times.
SmartControl Application – To maximize efficiency in the field, the Motorola Solutions SmartControl app
enables SVX users to preview video recordings, add or edit tags, change camera settings and view live video
from the camera. The app is available for both iOS and Android phones.

CHARGERS AND UPLOAD STATIONS
The SVX has three charging options:

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SmartDock – charge up to ten SVX devices and their attached batteries simultaneously.
When the SVX is used as an RSM only, a LAN-connected SmartDock enables the
devices to check for new firmware and automatically apply these updates without manual
intervention. When the SVX is used as a video RSM, the SmartDock enables the
automatic offload of video recordings from the devices to the evidence management
platform via an integrated gigabit switch. It also facilitates comprehensive device
management capabilities, including device configuration and checkout.
Battery-only charger – charge up to 12 spare batteries at once. Quickly understand
which batteries are ready to take for a shift via a status LED on each slot. A convenient
mounting bracket allows the charger to be placed on a desk or mounted on a wall.
USB-C charger – charge a single SVX device or battery by connecting a commerciallyavailable USB-C cable to a 1.5amp wall adapter, car port or battery backup bank, for
additional charging flexibility on the go.
EARPIECE SOLUTIONS
The receive-only earpiece connects to the 3.5mm side connector on the SVX and is a
great option for private communication when the device is mounted at chest level on the
officer’s uniform. The SVX serves as the wireless microphone to speak, and the earpiece to
listen.
The two-wire surveillance style earpiece is an ideal choice for unobtrusive
communication when the SVX is mounted below chest level. The discreet microphone
piece can be attached on a shirt collar or outer carrier shoulder strap. To transmit, the
officer can press the PTT button on the microphone piece, the SVX or radio itself. The
programmable button on the front of the mic piece mirrors the function of the 3-dot
button on the SVX.
MOUNTING SOLUTIONS
The SVX is compatible with the entire portfolio of existing V300 / V700 mounting
solutions, depicted below:

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SVX REMOTE SPEAKER MICROPHONE STATEMENT OF WORK
OVERVIEW

This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and
the Customer for the implementation of the SVX remote speaker microphone and your digital evidence
management solution. For the purpose of this SOW, the term “Motorola” may refer to our affiliates,
subcontractors, or certified third-party partners.
This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the
implementation of the hardware and software components listed in the Solution Description. Any
changes or deviations from this SOW must be mutually agreed upon by Motorola and the Customer
and will be addressed in accordance with the change provisions of the Contract. The Customer
acknowledges any changes or deviations from this SOW may incur additional cost.
Motorola and the Customer will work to complete their respective responsibilities in accordance with the
Project Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties
in accordance with the change provisions of the Contract.
Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola
personnel with access to their network and facilities so Motorola is able to fulfill its obligations. All work
will be performed during normal business hours based on the Customer’s time zone (Monday through
Friday from 8:00 a.m. to 5:00 p.m.).
The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services & Products provided under this
SOW are governed by the mutually executed Contract between the parties, or Motorola’s Master
Customer Agreement and applicable addenda (“Contract”).
AWARD, ADMINISTRATION, AND PROJECT INITIATION

Project Initiation and Planning will begin following the execution of the Contract between Motorola and
the Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status
meetings and provide status reports on a regular cadence with the Customer’s PM. The status report
will provide a summary of activities completed, activities planned, progress against the project
schedule, items of concern requiring attention, as well as, potential project risks and agreed upon
mitigation actions.
Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.
FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION
CJIS Security Policy Compliance
Motorola does not believe our solution requires compliance with the FBI-CJIS Security Policy (CJISSECPOL)
based on the definition in Section 4 of CJISSECPOL and how the FBI-CJIS defines Criminal Justice Information.
However, Motorola does design its products with the CJISSECPOL security controls as a guide. Motorola’s

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design and features support best practice security controls and policy compliance. In the event of a CJIS technical
audit request, Motorola will support the Customer throughout this process.
Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section Personnel Security related to
authorized personnel background screening when requested to do so by the Customer. Based on the Personnel
Security section of the CJISSECPOL, a Motorola employee is defined as someone who is required to be on the
Customer’s property with unescorted access to unencrypted CJI. Motorola employees will also have access to
the Customer’s network(s) and stored information and Motorola has remote access tools to support virtual
escorted access to on-premises customer assets.
Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.
Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJISSECPOL Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.
Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.
CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.
Third Party Installer
The Motorola-certified third-party installer (if applicable) will work independently with the Customer to complete
the CJISSECPOL Personnel Security checks, complete Security Awareness Training and execute the CJIS
Security Addendum.
Completion Criteria
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.
The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.
In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.

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SUBSCRIPTION SERVICE PERIOD
If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s
receipt of credentials for access or for hardware, upon shipment of the hardware. The provision and use of the
subscription service is governed by the Contract.
PROJECT ROLES AND RESPONSIBILITIES OVERVIEW
Motorola Project Roles and Responsibilities
The Motorola Project Team will be assigned to the project under the direction of the Motorola Project Manager.
Each team member will be engaged in different phases of the project as necessary. Some team members will be
multi-disciplinary and may fulfill more than one role.
In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by
teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this
SOW.
Our experience has shown customers who take an active role in the operational and educational process of their
system realize user adoption sooner and achieve higher levels of success with system operation. The
subsections below provide an overview of each Motorola Project Team Member.
Project Manager (PM)
The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities
may include but are not limited to:
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Post Sales Engineer
The Post Sales Engineer will work with the Customer’s Project Team on:
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System provisioning.
Data Migration
Contracted data migration between two disparate digital evidence management systems (if applicable,
additional fees may apply).

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Field Engineer (FE)

The FE will work with the Customer’s Project Team on:
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Delivery of the interface between Motorola’s digital evidence management system and the Customer’s thirdparty software (e.g. CAD).

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training on-site or remote depending on the training topic and
deployment services purchased.
•
•

Deliver provisioning education and guidance to the Customer for operating and maintaining their system.
Provide product education as defined by this SOW and described in the Education Plan.

Customer Support Services Team
The Customer Support Services Team will provide on-going support to the Customer following Go-Live and final
acceptance of the project.
Customer Project Roles and Responsibilities
Motorola has defined key resources that are critical to this project and must participate in all the activities defined
in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact
information for the roles listed below. It is critical that these resources are empowered to make decisions based
on the Customer’s operational and administration needs. The Customer Project Team will be engaged from
Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the
resources identified in this section, Motorola may be able to supplement these resources at an additional cost.
Project Manager
The PM will act as the primary point of contact for the duration of the project. In the event the project involves
multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will
include, but are not limited to:
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Approve a deployment date offered by Motorola.
Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
Measure and evaluate progress against the Project Schedule.
Monitor Project to ensure resources are available as required.
Attend status meetings.
Provide timely responses to issues related to project progress.
Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
Review and administer change control procedures, hardware and software certification, and all related project
tasks required to meet the deployment date.
Ensure Customer vendors’ readiness ahead of the deployment date.
Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
one or more representatives from the IT department.
Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
well as, approve and release payments in a timely manner.
Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
Temporary identification cards are to be issued to Motorola personnel, if required for access.
Ensure remote network connectivity and access for Motorola resources.
Assume responsibility for all fees pertaining to licenses, inspections and any delays associated with
inspections due to required permits as applicable to this project.
Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
equipment or interruption of service.
Ensure a safe working environment for Motorola personnel.
Identify and manage project risks.
Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
receipt.

Video Management Point of Contact (POC) (if applicable)
If CommandCentral DEMS Standard, CommandCentral DEMS Plus, or VideoManager EL Cloud device license(s)
are included in the contract, the Video Manager POC will educate users on digital media policy, participate in
Discovery tasks, and complete the Video Management Administration training. The Customer is responsible for its

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own creation and enforcement of media protection policies and procedures for any digital media created,
extracted, or downloaded from the digital evidence management system.
Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and provisioning process, including making
decisions on global provisioning. The SMEs should be experienced users in their own respective field (evidence,
dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on provisioning,
workflows, and department policies related to the proposed system.
Training POC
The Training POC will act as the course facilitator and is considered the Customer’s educational monitor. The
Training POC will work with Motorola when policy and procedural questions arise. They will be responsible for
developing any agency specific training material(s) and configuring new users on the Motorola Learning
eXperience Portal (LXP) system. This role will serve as the first line of support during Go-Live for the Customer’s
end users.
General Customer Responsibilities
In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
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All Customer-provided equipment, including third-party hardware and software needed for the proposed
system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment,
connectivity etc.
Configure, test, and maintain third-party system(s) that will interface with the proposed system.
Establish an Application Programming Interface (API) for applicable third-party system(s) and provide
documentation that describes the integration to the Motorola system.
Coordinate and facilitate communication between Motorola and Customer third-party vendor(s) as required.
Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
upgrades prior to taking action.
Upgrades to Customer’s existing system(s) in order to support the proposed system.
Providing a facility with the required computer and audio-visual equipment for training and work sessions.
Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customerprovided remote conferencing tool.

The following requirements must be met by the Customer prior to Motorola installing the proposed
system:
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Provide all environmental conditions such as power, uninterruptible power sources (UPS), HVAC, firewall and
network requirements.
Ensure required traffic is routed through Customer’s firewall.

Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.

Motorola Responsibilities
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Customer Responsibilities
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Motorola Deliverables
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Project Kickoff Meeting Agenda.
Data Migration Questionnaire (if applicable)
BPR Workbook

PROJECT KICKOFF

Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.
Note – The IT Questionnaire is completed during the pre-sales process and prior to Contract award. The IT
Questionnaire is given to Motorola at the time of offer acceptance. A delay in completing the IT Questionnaire
may delay the shipment of equipment. Motorola will not be responsible for any delays associated with or related
to the completion of the IT Questionnaire.
Motorola Responsibilities
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Customer Responsibilities
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Motorola Deliverables
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Project Kickoff Meeting Minutes.
Deployment Checklist.

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DISCOVERY TELECONFERENCE
During the Discovery Teleconference, Motorola will meet with the Customer to review information documented in
the BPRWorkbook. The Data Migration Questionnaire will also be reviewed if migration is part of the Solution.
Motorola Responsibilities
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Facilitate Discovery Teleconference.
Confirm Customer-provided configuration inputs.

Customer Responsibilities
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Motorola Deliverables
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Completed BPR Workbook.

Power
Heating and Cooling
Network Connectivity
Access and Security
Conduit and Cabling

Motorola Responsibilities
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Procure contracted equipment and ship to the Customer's designated location.
Inventory equipment after arrival at Customer location
Conduct a power-on test to validate that the installed hardware is ready for configuration.
Verify remote connection to hardware.
Verifying the SVX Smart Dock(s) are connected to Motorola’s Cloud Evidence Management System through
the Customer’s network. The Customer is responsible for ensuring Motorola has the correct IP address(es)
for configuring the Smart Dock(s), and the Customer’s network is operational.
Complete Deployment Checklist which outlines the activities completed during configuration and testing of
system hardware.

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Customer Responsibilities
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Motorola Deliverables
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Contracted Equipment.
Equipment Inventory

SVX Configuration as a Remote Speaker Microphone
The Smart Dock(s) will be utilized to manage firmware updates on each SVX In order for this process to be
successfully completed, each Smart Dock must be connected to Motorola’s Cloud Evidence Management
Solution through the Customer’s internet connection.
Motorola Responsibilities
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Configure Smart Dock(s) for connectivity to Motorola’s Cloud Evidence Management System.
Verify the Smart Dock(s) is configured properly and connected to the network.
Verify all slots in each Smark Dock are functional.
Provide documentation on how to pair the SVX(s) to Motorola APX NEXT and/or APX N70 radio(s) using
Secure Near-Field Communications (NFC).

Customer Responsibilities
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Select physical location(s) for Smart Dock(s).
Enable Bluetooth, Bluetooth Tones, and Secure NFC Touch Pairing on Motorola APX NEXT and/or APX N70
radio(s).
Motorola recommends “Power Down Standby Mode (hrs) = 1” to allow the SVX Bluetooth connection to
quickly reconnect after power up within the 1-hour timeframe.
Pair the SVX(s) to Motorola APX NEXT and/or APX N70 radio(s) using Secure NFC.
Validate functionality of components and solution utilizing the Deployment Checklist.
Provide Motorola remote connection information and necessary credentials.

Configure SVX(s) within Motorola’s Cloud Evidence Management System.

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Check out SVX(s) and create a test recording.
Verify video and audio upload to Motorola’s Cloud Evidence Management System for up to 25% of purchased
SVX(s).
Provide a demonstration of client software.

Customer Responsibilities
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Validate functionality of components and solution utilizing the Deployment Checklist.
Provide Motorola remote connection information and necessary credentials.
Verify video and audio upload to Motorola’s Cloud Evidence Management System for the remainder of
purchased SVX(s).

SOFTWARE AND CONFIGURATION
CommandCentral DEMS (if applicable)
CommandCentral DEMS software is a cloud solution that does not require an onsite server and supports the SVX
as a remote speaker microphone and a body camera. Section 3.2 does not apply to existing Motorola customers
using VideoManager EL Cloud
Motorola Responsibilities
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Use information provided in BPR Workbook to configure CommandCentral DEMS software.
Based on Customer feedback, perform the following activities:
Create users, groups, and setup permissions.
Create event categories when SVX is used as a body camera.
Set retention policies when SVX is used as a body camera.
Test software using applicable portions of the Functional Validation Plan.
Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active
Directory data.
Guide the Customer in the configuration of CommandCentral DEMS.
Ensure training POC can access the system.

Customer Responsibilities
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Motorola Responsibilities
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Receive access to Customer video data.
Perform contracted data migration and validation.

Customer Responsibilities
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Completion Criteria
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A migrated dataset as defined in the Contract.

Motorola On-Premise Evidence Management System (if applicable)
Motorola supports data migration of digital assets and associated metadata from our on-premise evidence
management systems, Evidence Library 4 and VideoManager EL On-Prem (formally known as Evidence Library
5), to Motorola’s cloud solution.
Motorola Responsibilities
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Verify compatible platform(s) and upgrade if applicable

Customer Responsibilities
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Provide internet connectivity from on-premise server to destination resources

Facilitate the method of obtaining and consuming the data
Review data in the Motorola systems with the customer

Customer Responsibilities
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Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the NonMotorola digital evidence management system.
Provide internet connectivity from on-premise server to destination resources, if applicable.
Provide API connection to the source, if applicable
Provide data and metadata information in a readable and consumable format
Assist with mapping metadata information into Motorola system

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INTEGRATIONS AND THIRD-PARTY INTERFACES (IF APPLICABLE)
The integration between Motorola’s Cloud Evidence Management System and the Customer’s third-party system
may consist of an iterative series of activities depending on the complexity of accessing the third-party system.
Interfaces will be installed and configured in accordance with the Project Schedule. The Customer is responsible
for engaging third-party vendors as required to facilitate connectivity and testing of the interface(s).
Motorola Responsibilities
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Customer Responsibilities
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SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote) depending on what is purchased. Our training delivery methods will
vary depending on course content. Training will be delivered in accordance with the Education Plan. As part of
our training delivery, Motorola will provide user guides and training materials in an electronic format.
ONLINE TRAINING
Online training is made available to the Customer through LXP. This subscription service provides customers with
unlimited access to our online training content and provides users with the flexibility of learning the content at their
own pace. Training content is added and updated on a regular basis to keep information current.
Through LXP, a list of available online training courses, Motorola User Guides, and Training Material are
accessible in electronic format.

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Motorola Responsibilities
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Customer Responsibilities
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ON-SITE TRAINING

Instructor-led courses are based on products purchased and the Customer’s Education Plan. On-site
instructor-led classes will utilize the Customer’s hardware and software in order to provide the best
training environment. This will allow the Customer to engage in an environment that has been
configured and deployed in alignment with this SOW.
Motorola Responsibilities
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Customer Responsibilities
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Motorola Deliverables
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Electronic versions of User Guides and training materials.
Attendance rosters.

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PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and
functionality are in line with installation and configuration requirements. The Customer will witness the
assigned Motorola Resource demonstrating the Deployment Checklist and provide feedback as
features and functionality are demonstrated. The Customer is considered Live on the system after the
equipment has been installed, configured, and made available for use, and training has been delivered
or made available to the Customer.
Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the
completion of tasks and the Customer’s receipt of contracted components. The Deployment Checklist
serves as the artifact that memorializes a project closure. A System Acceptance Certificate will be
provided to the Customer for signature to formally close out the project. The Customer has ten (10)
business days to provide Motorola with a signed System Acceptance Certificate. If the Customer does
not sign off on this document or provide Motorola written notification rejecting project closure, the
project will be deemed closed. Upon project closure, the Customer will engage with Technical Support
for on-going needs in accordance with the Customer’s specific terms and conditions of support.
Motorola Responsibilities
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Customer Responsibilities
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Motorola Completion Criteria
Provide Customer with survey upon closure of the project.

ASSUMPTIONS
This SOW is based on the following list of assumptions:
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Upload Speed Requirements for SVX when used as a body camera:
5 Mbps + 3 Mbps per additional device.
This assumes it will take 8 hours to upload 5 GB of video on a device.
40-50 Mbps per concurrent uploading device.
This assumes video is required to upload within 30-40 minutes with approximately 5 GB to upload.

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ESSENTIAL SERVICE FOR SVX
VIDEO REMOTE SPEAKER
MICROPHONE DEVICE
This Statement of Work (SOW) is subject to the terms and conditions of the Motorola Solutions Customer
Agreement or other applicable agreement in effect between the parties (Agreement). The terms of this SOW are
an integral part of an Agreement with the Customer to which this SOW is appended and is made a part thereof by
this reference. In the event of a conflict between the terms and conditions of an Agreement and the terms and
conditions of this SOW, this SOW will control the inconsistency only. This SOW applies to the Device(s)
specifically named in the Agreement.
DESCRIPTION OF SERVICES AND OBLIGATIONS
The term “Customer” refers to any end-user who has a purchase agreement with Motorola Solutions. Essential
Service provides either three (3) or five (5) years of coverage, as selected and purchased by the Customer, and
includes:
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Remote Technical Support
Software Maintenance
Hardware Repair for manufacturing defects

Every SVX device is covered by one (1) year of standard product warranty. Motorola Solutions offers three (3)
and five (5) years of Essential Service options for SVX devices, with optional service upgrades to extend and/or
provide additional coverage for the device described in Section 7 of this SOW.
ESSENTIAL SERVICE
Remote Technical Support
Remote Technical Support is provided for device issues related to software and/or hardware that require
troubleshooting expertise. Motorola Solutions’ System Support Center (SSC) and Technical Support Operations
(TSO) center are staffed with highly trained technologists who specialize in the diagnosis and resolution of
product issues. Motorola Solutions’ SSC and TSO are continuously monitored against industry recognized
incident and problem management processes.
Motorola Solutions will respond to calls, e-mails, and web portal submissions during normal support hours, five (5)
business days per week, excluding holidays, and weekends. In addition, Customers may contact the Motorola
Service Desk and a Motorola Solutions representative will log a technical request on Motorola Solutions’ Case
Management System.

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Technical Problem Isolation, Analysis and Resolution
A Motorola Solutions representative or technologists will:
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Work to isolate the problem/issue
Analyze and determine the cause of the problem/issue
Work to achieve problem/issue resolution

Software Maintenance
Software maintenance is important for ensuring device performance and operation. Essential Service provides the
Customer with access to the latest available SVX device operating system (OS) software, device firmware, and
application software. Device software releases maintain the device software performance such that the Device
operates in accordance with its specifications and documented functionality, and is aligned with the applicable
Motorola Solutions infrastructure platform lifecycle. Each release may include bug fixes, security patches, and/or
new feature activation enablements.
Configuration of the SVX device is made possible through the use of the CommandCentral DEMS or
VideoManager EL solution.
Access to software updates will remain available until the expiration of the initial term of the Essential Service
Package. Upon expiration of the initial Essential Service term, availability of software updates will terminate,
unless the Customer renews Essential Service. Only Customers with three (3) year service term durations are
eligible for a two (2) year renewal for a total of (5) years of services.
Device Hardware Repair
Essential Service provides the Customer with repair services at a Motorola Solutions owned and operated,
supervised, or certified Repair Center that employs the latest test equipment and original or certified replacement
components used in the manufacturing of the SVX device. Device Hardware Repair provides the Customer with
repair services for internal and external device components that are damaged as a result of manufacturing
defects and operational defects due to normal wear and tear. With this Service, the device is repaired to ensure
compliance with its specifications, as published by Motorola Solutions at the time of delivery of the original device
via:
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Repairs, adjustments and restorations, if appropriate, of any device that malfunctions while being used within
the operational and environmental parameters specified by Motorola Solutions.
Device updates, if applicable, as may be released, from time to time, by Motorola Solutions in accordance
with an Engineering Change Notice.

At the discretion of Motorola Solutions, if the device is considered “un-repairable”, for technical or economic
reasons, Motorola will replace the device with a new or refurbished device.
Standard Product Warranty
The Customer is automatically entitled to one (1) year of technical support and one (1) year of hardware repair
against manufacturing defects, as covered by the standard product warranty. Exclusions apply, per the
Agreement.
A three (3) year optional Service is available for the Docking Station. Scope includes Technical Support and
Hardware Repair as described in sections 1.2.1 and 1.2.3.

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Scope of Products or Services Included
Essential Service, and optional Service upgrades, are currently available for all SVX Video Remote Speaker
Microphone devices. Check with your Motorola Solutions’ Sales representative if you have a question about the
eligibility of your device.
Optional and purchasable Services are available for the Docking Station.
MOTOROLA SOLUTIONS RESPONSIBILITIES
Software Release Availability
Motorola Solutions will provide access to the latest SVX device software and firmware releases via the
CommandCentral DEMS VideoManager EL On-Premises, or VideoManager EL Cloud, solution. For customers
using the CommandCentral DEMS or VideoManager EL Cloud, software and firmware upgrades will occur
automatically when the Video Remote Speaker MicrophoneBody Worn Camera device connects to the agency’s
CommandCentral DEMS or VideoManager EL Cloud instance.
Software Release Notes
Motorola Solutions may, from time to time, provide release notes for the SVX Device software release.
Information regarding training material will be posted on the Learning Experience Portal (LXP) at
https://learning.motorolasolutions.com
Hardware Repair
Motorola Solutions will provide repair or replacement of a device, at its option, with a five (5) business day inhouse turnaround time, provided the device is delivered to the repair center by 9:00 a.m. (local repair center time),
and replacement parts, components, and/or devices are available. Business days do not include holidays or
weekends. Repair may include the replacement of parts, or boards with new parts or complete boards or, at
Motorola Solutions’ option, with functionally equivalent, reconditioned parts, boards, or with a new or refurbished
replacement device. All replaced parts, boards or devices will become the property of Motorola Solutions.
Turnaround time represents the time a product spends in the repair process; it does not include time in transit,
including customs clearance.
Shipping
For devices repaired under Essential Service, Motorola Solutions will provide one-way shipping, from an
Authorized Motorola Repair Center to the Customer. The Customer is responsible for the shipping method and
any shipping costs incurred when returning the faulty device to an Authorized Motorola Solutions repair center.
Based on the country of purchase, Motorola Solutions may also cover, or include, two-way shipping for the
damaged or defective device. Eligibility for two-way shipping will be confirmed during the repair submission
process.
CUSTOMER RESPONSIBILITIES
Serial Numbers
If device orders are submitted via Motorola Solutions’ Customer Hub, OCC, or CPQ ordering systems, the
hardware serial number(s) for three (3) year Essential Service and Essential Software, as well as five (5) year

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Essential Service, and three (3) and five (5) year Essential Service with Accidental Damage and Advanced
Replacement, will be automatically captured and included in the Service Agreement.
If five (5) year Essential Service or three (3) and five (5) year Essential Service with Accidental Damage and
Advanced Replacement is purchased within 90 days of device shipment, the Customer must provide a complete
list, preferably in electronic format, or by completing a Service Order Form (SOF), of all hardware serial numbers
to be covered under the Agreement.
Initiating Repair
When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return Material Authorization
(RMA) number for each faulty SVX device. The Customer can submit a repair, and request an RMA, via the
Customer Hub Portal, or by contacting the Motorola Solutions’ Service Desk. If two-way shipping is included, the
customer can generate a shipping label via Customer Hub, or by contacting the Motorola Solutions Service Desk.
The Return Material Authorization (RMA) must be included with the device when shipped to the Authorized
Motorola Repair Center.
•
•

Only the SVX device should be returned for repair. The battery must be removed before shipping the device
to a Motorola Solutions Repair Center.
Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for
repair. Accessories include batteries, chargers or charging stations, cables, mounts, and clips.

Motorola Solutions is not responsible for any accessories, or device batteries, that are shipped with the device for
repair.
Device Software Releases
The Customer will be responsible for updating each eligible SVX device with the latest available software and/or
firmware, and of advising users of any operational changes that may have been introduced as a result of the new
software or firmware.
WiFi Connectivity
The Customer is responsible for providing all WiFi connectivity to the device.
Removing Customer Data
The Customer is responsible for removing, from the device, any data, video, or other information that the
Customer wishes to retain or destroy, prior to sending the device to a Motorola Solutions Repair Center for repair.
Motorola Solutions may provide a Video Evidence Recovery Service for the SVX device, as an additional charge.
Video Evidence Recovery is a best effort service that is dependent on the condition of the device. This service, if
applicable, will have a separated Agreement, with Terms and Conditions, outside the scope of this Statement of
Work (SOW). Please contact your Motorola Solutions Representative for more information regarding the Video
Evidence Recovery Service.
ESSENTIAL SERVICE LIMITATIONS AND RESTRICTIONS
•

Customer will incur additional charges at the prevailing rates for any of the following activities, which are not
covered under this Agreement:

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Replacement of consumable parts or accessories, as defined by product, including but not limited to
batteries, cables, mounts, or clips.
- Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and
floods that would cause internal or external component damage or destruction.
- Repair of problems caused by third parties’ Software, accessories or peripherals not approved in writing
by Motorola Solutions for use with the device.
- Repair of problems caused by using the device outside of the product’s operational and environmental
specifications, including improper handling, carelessness or reckless use, or repaired by a third party.
- Repair of problems caused by unauthorized alterations or attempted repair.
- Non-remedial work, including but not limited to administration and operator procedures, reprogramming,
and operator or user training.
- Problem determination and/or work performed to repair or resolve issues with non-covered products; for
example, any hardware or software products not specifically listed on the service order form.
- Any file or video backup or restoration.
- Completion and test of incomplete application programming or system integration if not performed by
Motorola Solutions and specifically listed as covered.
- Use of Software or Firmware releases, except as provided for under the responsibilities outlined in this
document.
- Accidental damage, chemical or liquid damage, or other damage caused outside of normal device
operating specifications, unless the Customer has purchased the optional Essential Service with
Accidental Damage and Advanced Replacement package.
- Cosmetic imperfections that do not affect the functionality of the device.
Where a Video Remote Speaker Microphone device is submitted for repair that is outside the scope of
Service, such repair may be quoted by Motorola Solutions for additional cost in accordance with Motorola
Solutions’ standard Time and Materials (T&M) rates and terms and conditions. Motorola Solutions will notify
the Customer of any incremental charges related to the aforementioned exclusions prior to completing the
repair and said repair will be subject to acceptance of the quotation by the Customer.
Software support for unauthorized modifications, or other misuse of the device software, is not covered under
this Agreement.
Access to the software and firmware releases for updating the device under this SOW is available only for the
device named in the Agreement. Software updates to any additional devices are expressly excluded and
prohibited. Notwithstanding the foregoing, Motorola Solutions may, at its sole discretion, include coverage for
other devices.
Any implementation tools not required to support the device software and firmware updates are excluded from
coverage.
-

•

•
•

•

MOTOROLA SOLUTIONS IS NOT OBLIGATED TO PROVIDE SUPPORT FOR ANY DEVICE:
•
•

•

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OPTIONAL ADD-ONS: ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE REPAIR AND ADVANCED
REPLACEMENT
Description of Services and Obligations
Accidental Damage coverage is an optional, prepaid service that adds coverage for accidentally damaged SVX
devices. Accidental Damage coverage must be purchased together with, or within 90 days of, a qualifying
Motorola Solutions device purchase. This three (3) or five (5) year service offer (as selected by the Customer)
reduces unexpected expenses related to the repair of the device. Accidental Damage and Advanced
Replacement coverage includes all services provided under Essential Service, plus additional coverage for
Accidental Damage and Advanced Replacement of the damaged device.
Examples of repairs covered under Accidental Damage include:
•
•
•
•
•

Electrical repair for failures caused by accidental water or chemical damage
Electrical repair for accidental internal damage
Replacement of accidentally cracked or broken housings.
Replacement of accidentally cracked or broken camera lens or displays.
Replacement of accidentally cracked or broken or missing buttons, knobs, or keypads

Repair or Replacement
Motorola Solutions will provide repair or replacement of a SVX device, at its option, with a five (5) business day inhouse turnaround time, excluding weekends and holidays, provided the device is delivered to the repair center by
9:00 a.m. (local repair center time), and replacement parts, components, and/or devices are available. Repair
may include the replacement of parts, or boards with new parts or complete boards or, at Motorola Solutions
option, with functionally equivalent, reconditioned parts, boards, or with a new replacement or refurbished device.
All replaced parts, boards or devices will become the property of Motorola Solutions. Turnaround time represents
the time a product spends in the repair process; it does not include time in transit, including customs clearance.
Serial Numbers
If the Accidental Damage Service is purchased with the device, in the same order, using Motorola Solutions’
Customer Hub Portal, OCc, or CPQ when ordering, the hardware serial number(s) are automatically captured and
included in the Service Agreement. If Accidental Damage Service is purchased within 90 days of device shipment,
the Customer must provide a complete list, preferably in electronic format, or by completing a Service Order Form
(SOF), of all hardware serial numbers to be covered under the Agreement.
Initiating Repair
When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return Material Authorization
(RMA) number for each faulty SVX device. The Customer can submit a repair, and request an RMA, via the
Customer Hub Portal, or by contacting the Motorola Solutions’ Service Desk. If two-way shipping is included, the
customer can generate a shipping label via Customer Hub, or by contacting the Motorola Solutions Service Desk.
The Return Material Authorization (RMA) must be included with the device when shipped to the Authorized
Motorola Repair Center.
•

Only the SVX device should be returned for repair. The battery must be removed before shipping the device
to a Motorola Solutions Repair Center.

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•

Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for
repair. Accessories include batteries, chargers or charging stations, cables, mounts, and clips.

Motorola Solutions is not responsible for any accessories, or device batteries, that are shipped with the device for
repair.
Advanced Replacement
Under Accidental Damage and Advanced Replacement Service, Motorola Solutions will provide Advanced
Replacement for the damaged device. Motorola Solutions will ship a new or refurbished replacement device to the
Customer within two (2) business days of receiving the Customer repair request, subject to availability of
replacement devices. Business days do not include weekends or holidays.
The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 60 days
after receiving the replacement device. Failure to return the damaged device to Motorola Solutions will result in an
additional Customer charge for the replacement device.
When returning a device for Advanced Replacement, device accessories should not be included. Accessories
include batteries, chargers or charging stations, cables, mounts, and clips.
Motorola Solutions is not responsible for any accessories that are shipped with the device.
ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT LIMITATIONS AND RESTRICTIONS
•

•
•

Customer will incur additional charges at the prevailing rates for any of the following activities, which are not
covered under this Agreement:
- Replacement of consumable parts or accessories, as defined by product, including but not limited to
batteries, chargers, charging stations, mounts, and clips.
- Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and
floods that would cause internal or external component damage or destruction.
- Repair of problems caused by third parties’ Software, accessories or peripherals not approved in writing
by Motorola Solutions for use with the device.
- Repair of problems caused by using the device outside of the product’s operational and environmental
specifications, including improper handling, carelessness or reckless use, or repair by a third party.
- Repair of problems caused by unauthorized alterations or attempted repair.
- Non-remedial work, including but not limited to administration and operator procedures, reprogramming,
and operator or user training.
- Problem determination and/or work performed to repair or resolve issues with non-covered products; for
example, any hardware or software products not specifically listed on the service order form.
- Any file or video backup or restoration.
- Completion and test of incomplete application programming or system integration if not performed by
Motorola Solutions and specifically listed as covered.
- Use of Software or Firmware releases except as provided for under the responsibilities outlined in this
document.
There is a maximum limit of one (1) SVX Video Remote Speaker Microphone device repair, per contract year,
for Essential Service with Accidental Damage and Advanced Replacement.
Where ongoing “Accidental Damage” repair is deemed by Motorola Solutions to be excessive, systemic, or
the result of device mishandling, the Customer may be subject to an additional charge. Should the accidental
damage continue unabated, the Customer will incur repair charges at Motorola Solutions’ discretion and

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prevailing charges for devices deemed by Motorola Solutions to have been damaged through improper
handling, carelessness or reckless use.

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COMMANDCENTRAL DEMS PLUS SOLUTION DESCRIPTION
OVERVIEW
CommandCentral DEMS provides a suite of
digital evidence management tools that help
users contain, organize, and act on large
amounts of incoming multimedia. These tools
streamline the collection, capture, storage, and
sharing of data from a single location.
By centralizing digital evidence collections,
CommandCentral DEMS removes data silos
and provides users with the storage and tools
they need to get the most out of their critical
information. In addition, users can easily
secure and share content with an intact chain
of custody, to improve collaboration.

CommandCentral DEMS Plus is available without any upfront capital investment. Monthly subscription service
costs include the software, device management, and storage. Evidence also secures data at rest and in transit to
protect communications. This complies with CJIS guidelines and the NIST framework.
THE COMMANDCENTRAL PLATFORM
CommandCentral is an end-to-end platform of interconnected solutions that unify data and streamline public
safety workflows from a tip or call to case closure. Through single sign-on capabilities, your personnel can access
all software applications with one agency username and password for a more streamlined workflow. The platform
puts your agency’s data to better use, improves safety for critical personnel, and helps keep your focus on the
communities you serve.

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CommandCentral continuously evolves, maximizing the value of existing investments while adopting new
capabilities that better meet your personnel’s growing needs. With cloud-based services and an agile
development methodology through constant user feedback, Motorola Solutions can deliver new features and
functionality in a more manageable, non-intrusive way.

Figure 1: The End-to-End Platform

DIGITAL EVIDENCE MANAGEMENT
Evidence stored in the tool is easy to search, correlate, and review alongside other case-related information from
your CAD or RMS database. Relevant content can be marked and intelligently sorted to quickly locate critical
information from a central touchpoint. This unified storage framework allows personnel to make informed
decisions from an organized and complete case evidence view, while offering an access control system to allow
only authorized personnel to view sensitive information.
Store and Manage - Collections
Evidence is automatically linked based on the tags and metadata attached to those files, helping users find
additional contextual information on an incident and build cases quickly. Users can search and filter content to
locate additional relevant data to link to a case or incident.
•
•
•
•

Auto Created Collections – Digital evidence captured by integrated products that provide a Record ID, such
as an Incident or Case Number, will automatically be grouped into a Collection.
Manually Created Collections – Users can manually create collections or sub-collections to better organize
individual files and related items.
Bulk Actions – Easily download, share, and edit specific details of multiple files in a group.
Manual Upload - Upload digital evidence from 3rd parties directly into an existing collection or while creating
a new collection to build your case.

Interagency, Judicial, and Community Sharing
Easily share digital evidence with trusted organizations and community members using our secure sharing
features.
•
•

Trusted Organizations, Authenticated Sharing - Share digital evidence collections with other agencies and
judicial partners in a secure portal accessible by authenticated users.
Unauthenticated - Quickly share evidence with the community for public information requests. Links can be
password protected to add a level of security.

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AI Assisted Redactions and Transcriptions
Protect confidentiality and save time with our AI Assisted Redaction and Transcription Services.
•
•

AI Transcription & Summaries - Generate transcriptions on-demand or set up automations to create
transcriptions for video and audio files with an AI generated summary.
AI Assisted Video and Audio Redactions - Receive suggestions for objects and information commonly
redacted.
- Video Object Detection - Identifies and tracks objects commonly redacted; such as heads (faces), license
plates, screens, and documents.
- Audio Detections - Use AI to auto-detect common sensitive data found in audio; such as names, phone
numbers, and medical interactions.
- Manual Redactions - For simple projects, manual redaction tools are available.

Current MSI Ecosystem Integrations:
•
•
•
•
•
•
•

CommandCentral Responder Starter, Mobile Field Responder Application
SmartControl Mobile App for Body Cameras
10-21 Police Phone
CAPE-Equipped Drones
Smart Transcription for 9-1-1 call recordings
ViQi - Voice Activated AI
Records Management
- Flex Records
- PremierOne Records
- CC Records / RMS

Third Party Integrations
Import and export of data from some 3rd party software is available in some instances. Talk to your sales team for
more details.
DEVICE MANAGEMENT
Easily manage, configure, deploy and monitor in-car and body cameras in CommandCentral DEMS.
•
•
•
•
•
•
•

Body Cameras are checked out to a given officer with assignment records showing the history of use for the
device.
In-Car Video systems are configured with a list of officers who are authorized to use it. When an officer logs
into the device, they are marked as the owner of any evidence created by the device.
Rapid Checkout Kiosk allows users to quickly check out pooled body cameras at the beginning of a shift
with an easy-to-use interface.
User Preferences - In-car and Body cameras can be configured to remember preference settings for each
user, including alert volume level, haptic notifications, screen and LED brightness and more.
Automatic Video Upload: Videos are automatically uploaded to CommandCentral DEMS and linked based
on officer name, or group recordings.
Device Dashboard: See a detailed, easy-to-understand overview of your body cameras and in-car video
systems at a glance, including their battery levels, memory levels, last checkout, and location.
In-field tagging: Categorize and review body camera footage while still in the field, via the SmartControl
iOS/Android/Windows app.

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Supported devices include:
•
•
•

SVX converged Radio Speaker Mic and Body-Worn Camera
V700 Body Cameras
M500 In-Car Camera System

CLOUD SECURITY AND COMPLIANCE
Proactive Security Design
Security is proactively incorporated into the design of our applications, not applied reactively when incidents
occur. Applications undergo security reviews at each phase of their development and continue with ongoing
assessments after deployment to find and repair vulnerabilities.
Compliance with Industry Best Practices
Our cloud solutions comply with key industry best practices for security, including NIST Security and Privacy
Controls for Information Systems and Organizations (800-53), ISO 27001, 27017, 27018 - Specification for an
Information Security Management System, and Criminal Justice Information System (CJIS) Security Policy. We
conduct continuous and comprehensive risk assessments following the guidelines and best practices provided by
NIST and ISO.
Cybersecurity Champions Imbedded in Product and Service Teams
Over 350 specially trained and certified Cybersecurity Champions ensure that a culture of cybersecurity is instilled
into the fabric of our product and services teams. Programmers receive ongoing security training and updates on
the latest hacker tactics so they can layer security into every stage of the application development process.

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COMMANDCENTRAL RESPONDER STARTER WITH EVIDENCE SOLUTION
DESCRIPTION
CommandCentral Responder is a mobile solution for frontline Responders. This includes an application for iOS
and Android.
The Responder with Evidence solution (also known as Responder Starter) allows users to capture media, record
notes, tag items and link them to cases / incident records. Depending on which feature flags are enabled, a
customer can gain access to different sets of features. Using a note, users can capture a group of photos in one
go and then tag them or link them all as a group. Responder uploads media automatically once captured, making
the process easy for users. Media is removed automatically from a user’s device after a customer defined
retention period. Users can set up the application easily by downloading the application from App Store or Play
Store, and simply logging in with their MSI account.
NOTES AND MEDIA CAPTURE
Responder with Evidence allows a user to create a note and capture media and associated text. Users can use
the note either just to group a set of media together (as they capture it) or to add additional explanatory text as
they capture details. Users can capture audio, video and photographs in this collection. This means users can
attend a scene and immediately capture a collection of media before working out how to tag or link it. Users can
view a full size version of a photo and can zoom in to view it at larger scale.

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IMPORTING MEDIA
Users can import media (photos, audio, video and files such as PDFs) from their
gallery or file system - allowing them to use media files shared to their device by
members of the public. This feature can be enabled or disabled using per agency
configuration (if an agency does not want to use this capability they can turn it off).
TAGGING
Users can choose to tag a note, which will tag it and all media within it. Tags
provided are those configured by the agency and are shown grouped by categories
defined by the agency. Selected tags will then show on the note. As with all media,
in CommandCentral Evidence, tags are used to manage and set the retention
period for media. In addition to manual tags, Responder can be configured to set a
default “Responder Media” tag on every media item uploaded by Responder. This
allows agencies to set a default tag & retention period for anything captured by
Responder.

LINKING TO RECORDS
Users can link a note to an incident record contained in the CommandCentral Consolidated Records View - to
relate the note & media to the incident and ensure they are shown in the Consolidated Records View.
The incident record summary shown in Responder contains key data for the record - Report number, Incident
Type, Involved officers & Incident Start & End Date.

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Users can:
•

•

Link to an incident record already on a user’s device
- Any incident records for which a user is already added as an involved officer will be automatically
downloaded to their device.
Link to an incident record by search:
- A user can search for an incident record using a simple free text search, searching for any incident record
for the agency in CC Records that the user has permission to view
Create a new incident record if one does not exist (not available with Flex - see below)
- User can create a new incident record (providing summary details above).
- User will be provided with the Report number separately
- Responder application will detect creation of incidents (from Responder) with duplicate Report numbers,
warn users and allow them to resolve conflicts.

The exact behavior depends on whether the customer is using:
•

•

Responder with CommandCentral Evidence connected to Flex
- Flex generates law incidents (typically created from CAD). These law
incidents are uploaded to CC Records and user can link to these. Whenever
there is a case number to link to there will be a law incident in Flex and this
will be pushed to CC Records. As a result, users can’t create incident record
summaries in Responder, they can link to law incidents created in Flex.
Responder with CommandCentral Evidence connected to P1 RMS
- P1 RMS manages case reports in case folders. If there is a case report, then
P1 uploads this to CC Records and users can link to it.
- If there is a case folder in P1 RMS but no case report then users can create
an incident record summary in Responder, adding the case number allowing the user to link media to the case.
Responder with CommandCentral Evidence standalone (with CommandCentral
Records Starter capability)
- Users can create incident record summaries or link to ones that have already
been created.
- Incident records have to be manually created in Responder (or the
CommandCentral Evidence/Records web UI) - they aren’t imported from
other systems

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TIMELINE
Users can view previous notes in their timeline:
•
•
•

Update a note later with further information;
Refer back to them later when completing a report;
Notes (and associated media) are kept on the device in a user’s timeline for
an agency configured period - configured in CC Admin (default is 30 days).

The timeline is separated into a To Do and All Items view.
The To do view shows notes that a user has added, that are either less than 24
hours old or that have not yet been linked to an incident record. Users can
manually move a note out of the To do view if they don’t intend to link it to an
incident record. However, typically users are encouraged to capture media and
then link it. This provides an easy way for users to see notes they still have to
deal with.
The All Items view shows all notes on a user’s device so they can find older
notes & evidence that they need to refer to.
SYNCHRONIZING DATA
Notes & media files are automatically uploaded to CommandCentral Evidence - a
synch indicator is shown on the note to show data is being uploaded, and an
indicator is shown on each media item to show that the media item is being
uploaded.
When a user signs out of Responder app, if they have unsent data (notes & evidence) then Responder will alert
the user that they have unsent items - allowing them to ensure they are in an area of coverage and wait for sync
to complete.
AUTHENTICATION AND SECURITY
CommandCentral Responder prevents unauthorized users from accessing the data transmitted to and from
mobile devices through an HTTPS connection with FIPS 140-2 Transport Layer Security (TLS) v1.2 encryption.
All user requests and other user data are protected by Azure Government services.
To access the system, a user authenticates against the CommandCentral Identity Management system. If
desired, the identity management system can be setup to federate authentication against a customer identity
management system such as Azure AD.
Customers can enable multi-factor authentication.
•

•

If a customer uses CommandCentral Identity Management directly then multi factor authentication can be
enabled for any or all users (at customer decision). If enabled then users need to enter a username &
password and a second factor which is either a one time passcode sent by email or a one time passcode or
authentication approval enabled via a separate app (Ping ID).
If a customer uses federated authentication then the federated auth system authenticates the user. In this
case the customer identity management will implement the multi factor authentication. For instance, Azure AD
can enforce multi factor authentication and allows a one time passcode to be provided via email, SMS or via
the Azure authenticator app.

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In addition, Responder uses a PIN code (or optionally biometric unlock) that is used to allow users to unlock their
app after inactivity timeout. Sign in online is required once per shift to access online data.

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MOBILE VIDEO PRODUCTS NEW SYSTEM STATEMENT OF WORK
OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the
Customer for the implementation of body-worn camera(s), in-car video system(s), and/or interview recording
system(s) and your digital evidence management solution. For the purpose of this SOW, the term “Motorola” may
refer to our affiliates, subcontractors, or certified third-party partners. Motorola’s certified installer will work on
Motorola’s behalf to install your in-car video system(s).
This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of
the hardware and software components listed in the Solutions Description. Any changes or deviations from this
SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the
change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may
incur additional cost.
Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project
Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with
the change provisions of the Contract.
Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel
with access to their network and facilities so Motorola is able to fulfill its obligations. All work will be performed
during normal business hours based on the Customer’s time zone (Monday through Friday from 8:00 a.m. to 5:00
p.m.).
The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services & Products provided under this SOW are
governed by the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and
applicable addenda (“Contract”).
AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the
Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and
provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of
activities completed, activities planned, progress against the project schedule, items of concern requiring
attention, as well as, potential project risks and agreed upon mitigation actions.
Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.
FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION
CJIS Security Policy Compliance
Motorola believes our solution is not in scope of the FBI-CJIS Security Policy (CJISSECPOL) based on the
definition in Section 4 of CJISSECPOL and how the FBI-CJIS defines Criminal Justice Information. However,
Motorola does design its products with the CJISSECPOL security controls as a guide. Motorola’s design and

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features support best practice security controls and policy compliance. In the event of a CJIS technical audit
request, Motorola will support the Customer throughout this process.
Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section Personnel Security related to
authorized personnel background screening when requested to do so by the Customer. Based on the Personnel
Security section of the CJISSECPOL, a Motorola employee is defined as someone who is required to be on the
Customer’s property with unescorted access to unencrypted CJI. Motorola employees will also have access to
the Customer’s network(s) and stored information and Motorola has remote access tools to support virtual
escorted access to on-premises customer assets.
Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.
Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJISSECPOL Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.
Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.
CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.
Third Party Installer
The Motorola-certified third-party installer (if applicable) will work independently with the Customer to complete
the CJISSECPOL Personnel Security checks, complete Security Awareness Training and execute the CJIS
Security Addendum.
COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.
The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.
In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.

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Post Sales Engineer
The Post Sales Engineer will work with the Customer’s Project Team on:
•
•
•

System provisioning.
Data Migration
Contracted data migration between two disparate digital evidence management systems (if applicable,
additional fees may apply).

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Field Engineer (FE)
The FE will work with the Customer’s Project Team on:
•
•
•
•
•

Delivery of the interface between Motorola’s digital evidence management system and the Customer’s thirdparty software (e.g. CAD).

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training on-site or remote depending on the training topic and
deployment services purchased.
•
•

Deliver provisioning education and guidance to the Customer for operating and maintaining their system.
Provide product education as defined by this SOW and described in the Education Plan.

•

Required Training
- WTG0501 - M500 Vehicle Installation Certification (Remote) or WTG0503 - M500 Vehicle Installation
Certification (Live)

Needs to be renewed yearly.

Needs to be submitted to the PM by the technician completing the installation no less than thirty
(30) days prior to the installation.
- Review of any previous Motorola Solutions Technical Notifications (MTNs).
Optional Training
- WGD00186 - M500 Installation Overview and Quick Start (NA)

Not required for installation. Available for the installing technician.
- WGD00177 - M500 In-Car Video System Installation Guide

Not required for installation. Available for the installing technician.
- MN010272A01 - M500 In-Car Video System Basic Service Manual

Not required for installation. Available for the installing technician.

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Communicate and coordinate with other project participants.
Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely
facilitation of tasks and activities.
Maintain project communications with the Motorola PM.
Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.
Consolidate all project inquiries from Customer staff to present to Motorola PM.
Approve a deployment date offered by Motorola.
Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
Measure and evaluate progress against the Project Schedule.
Monitor Project to ensure resources are available as required.
Attend status meetings.
Provide timely responses to issues related to project progress.
Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
Review and administer change control procedures, hardware and software certification, and all related project
tasks required to meet the deployment date.
Ensure Customer vendors’ readiness ahead of the deployment date.
Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
one or more representatives from the IT department.
Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
well as, approve and release payments in a timely manner.
Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
Temporary identification cards are to be issued to Motorola personnel, if required for access.
Ensure remote network connectivity and access for Motorola resources.
Assume responsibility for all fees pertaining to licenses, inspections and any delays associated with
inspections due to required permits as applicable to this project.
Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
equipment or interruption of service.
Ensure a safe working environment for Motorola personnel.
Identify and manage project risks.

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•

Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
receipt.

Video Management Point of Contact (POC)
If CommandCentral DEMS Standard, CommandCentral DEMS Plus, or VideoManager EL Cloud device license(s)
are included in the contract, the Video Manager POC will educate users on digital media policy, participate in
Discovery tasks, and complete the Video Management Administration training. The Customer is responsible for its
own creation and enforcement of media protection policies and procedures for any digital media created,
extracted, or downloaded from the digital evidence management system.
Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and provisioning process, including making
decisions on global provisioning. The SMEs should be experienced users in their own respective field (evidence,
dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on provisioning,
workflows, and department policies related to the proposed system.
Training POC
The Training POC will act as the course facilitator and is considered the Customer’s educational monitor. The
Training POC will work with Motorola when policy and procedural questions arise. They will be responsible for
developing any agency specific training material(s) and configuring new users on the Motorola Learning
eXperience Portal (LXP) system. This role will serve as the first line of support during Go-Live for the Customer’s
end users.
General Customer Responsibilities
In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
•

•
•

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QUOTE-3578035

•
•

•
•
•

Coordinate and facilitate communication between Motorola and Customer third-party vendor(s) as required.
Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
upgrades prior to taking action.
Upgrades to Customer’s existing system(s) in order to support the proposed system.
Providing a facility with the required computer and audio-visual equipment for training and work sessions.
Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customerprovided remote conferencing tool.

Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.

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QUOTE-3578035

•
•

A high-level review of the following project elements:
- Quoting/ordering documents
- A summary of contracted applications and hardware as purchased.
- Customer’s involvement in project activities to confirm understanding of scope and required time
commitments.
- Data Migration questionnaire if migration is included in the Solution
- The Business Process Review (BPR), used to document system configuration, agency recording, and
retention policies
- A high-level Project Schedule with milestones and dates.
Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
subcontractors.
Determine Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
•
•
•
•

Customer Responsibilities
•
•
•

Motorola Deliverables
•
•
•

Project Kickoff Meeting Agenda.
Data Migration Questionnaire (if applicable)
BPR Workbook

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QUOTE-3578035

PROJECT KICKOFF
Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.
Note – The IT Questionnaire is completed during the pre-sales process and prior to Contract award. The IT
Questionnaire is given to Motorola at the time of offer acceptance. A delay in completing the IT Questionnaire
may delay the shipment of equipment. Motorola will not be responsible for any delays associated with or related
to the completion of the IT Questionnaire.
Motorola Responsibilities
•
•
•
•
•
•
•
•
•
•
•
•

Customer Responsibilities
•
•
•
•
•
•
•

Motorola Deliverables
•
•

Project Kickoff Meeting Minutes.
Deployment Checklist.

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QUOTE-3578035

Motorola Responsibilities
•
•

Facilitate Discovery Teleconference.
Confirm Customer-provided configuration inputs.

Customer Responsibilities
•
•

Motorola Deliverables
•

Completed BPR Workbook.

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QUOTE-3578035

Power
Heating and Cooling
Network Connectivity
Access and Security
Conduit and Cabling

Motorola Responsibilities
•
•
•
•
•

Customer Responsibilities
•
•
•
•
•

Motorola Deliverables
•
•

Contracted Equipment.
Equipment Inventory

Configure Smart Dock(s) for connectivity to Motorola’s Cloud Evidence Management System.

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QUOTE-3578035

•

•
•

Verifying the SVX Smart Dock(s) are connected to Motorola’s Cloud Evidence Management System through
the Customer’s network. The Customer is responsible for ensuring Motorola has the correct IP address(es)
for configuring the Smart Dock(s), and the Customer’s network is operational.
Verify all slots in each Smart Dock are functional.
Provide documentation on how to pair the SVX(s) to Motorola APX NEXT and/or APX N70 radio(s) using
Secure Near-Field Communications (NFC).

Customer Responsibilities
•
•
•
•
•
•
•

Customer Responsibilities
•
•
•
•

Configure Transfer Station(s) for connectivity to the digital evidence management system.
Verify the Transfer Station(s) is configured properly and connected to the network.

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QUOTE-3578035

•
•
•
•
•

Customer Responsibilities
•
•
•
•
•

Number of ICV to Test

5 - 25

26 - 50

51 - 75

76 - 100

101 - 150

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Number of ICV Purchased

Number of ICV to Test

151 - 200

201+

20%

Customer Responsibilities
•
•
•
•
•
•
•

Motorola Deliverables
•

Complete Functional Validation Plan as it applies to the proposed solution.

Page 138 of 146

QUOTE-3578035

Customer Responsibilities
•
•

Identify the Agency Manager.
Register to receive access to Hotlists.

Create configuration USB used to complete hardware configuration and validation.
Conduct configuration and testing of system(s).
Complete configuration on a single system, and validate the configuration with the Customer.
Receive Customer approval to proceed with remaining configurations.
Complete remaining contracted system configurations.
Test a subset of completed hardware configurations.
When installation services for Motorola-certified installer are in the contract, complete the installation of the
Interview Recording System (if applicable).

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Customer Responsibilities
•
•
•
•
•

Motorola Deliverables
•

Complete the Deployment Checklist and testing as it applies to the proposed solution.

Customer Responsibilities
•
•
•
•
•

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QUOTE-3578035

Motorola Responsibilities
•
•

Receive access to Customer video data.
Perform contracted data migration and validation.

Customer Responsibilities
•
•
•

Completion Criteria
•

A migrated dataset as defined in the Contract.

Verify compatible platform(s) and upgrade if applicable

Customer Responsibilities
•

Provide internet connectivity from on-premises server to destination resources

Facilitate the method of obtaining and consuming the data
Review data in the Motorola systems with the customer

Customer Responsibilities
•
•
•
•
•

Page 141 of 146

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Interfaces will be installed and configured in accordance with the Project Schedule. The Customer is responsible
for engaging third-party vendors as required to facilitate connectivity and testing of the interface(s).
Motorola Responsibilities
•
•
•

Customer Responsibilities
•
•
•
•
•

Page 142 of 146

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SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote) depending on what is purchased. Our training delivery methods will
vary depending on course content. Training will be delivered in accordance with the Education Plan. As part of
our training delivery, Motorola will provide user guides and training materials in an electronic format.
ONLINE TRAINING
Online training is made available to the Customer through LXP. This subscription service provides customers with
unlimited access to our online training content and provides users with the flexibility of learning the content at their
own pace. Training content is added and updated on a regular basis to keep information current.
Through LXP, a list of available online training courses, Motorola User Guides, and Training Material are
accessible in electronic format.
Motorola Responsibilities
•
•
•
•
•
•
•
•

Customer Responsibilities
•
•
•
•

•
•
•

Page 143 of 146

QUOTE-3578035

Motorola Responsibilities
•
•
•

Customer Responsibilities
•
•
•

Motorola Deliverables
•
•

Electronic versions of User Guides and training materials.
Attendance rosters.

Page 144 of 146

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Customer Responsibilities
•
•
•

Motorola Completion Criteria
Provide Customer with survey upon closure of the project.

Page 145 of 146

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ASSUMPTIONS
This SOW is based on the following list of assumptions:
•

•
•

Motorola’s Cloud Evidence Management System must be connected to the Microsoft Entra ID (formally
known as Microsoft Azure Active Directory) for user authentication to the application. Microsoft Entra ID can
be synchronized with the Customer's on-premises Active Directory using Azure AD Connect. If the Customer
is using Microsoft Office 365, Motorola will be able to integrate with this Microsoft Entra ID.
- If Microsoft Entra ID is not utilized by the Customer, Motorola will provide a free version of Entra ID for
user authentication to the application.
Must be 2003 or later for Microsoft Entra ID integration.
Upload Speed Requirements for SVX when used as a body camera:
- 5 Mbps + 3 Mbps per additional device.

This assumes it will take 8 hours to upload 5 GB of video on a device.
- 40-50 Mbps per concurrent uploading device.

This assumes video is required to upload within 30-40 minutes with approximately 5 GB to
upload.
Cellular upload of ICVs and BWCs (if applicable) requires an Ethernet connection to an LTE modem in the
vehicle.
If the Customer is supplying their own Access Point for ICV WiFi upload, it must be 5 GHz 802.11n
compatible.

Page 146 of 146

Larned KS - 10 Year View
Motorola 10 Year Package Proposal
Year

Item

Discounted Price

Year 1

Qty 6 M500 In car video systems (front/passenger)
* Includes 5 year warranty
Qty 9 SVX Body cameras
* Includes 5 yr warranty, 1 SmartDock, 1 Charging dock, mounts, 9 spare
batteries
* Includes 9 Magnetic charging cables
Includes Onsite deployment (customer responsible for install)
Include M500 LPR activation (3 years)
Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Year 2

Include M500 LPR activation (3 years)
Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Year 3

Include M500 LPR activation (3 years)
Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Year 4

Include Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Year 5

Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Year 6

Qty 6 In car video systems (front/passenger)
* Includes 5 year warranty
Qty 9 Body cameras
* Includes 5 yr warranty, 1 SmartDock, 1 Charging dock, mounts, 9 spare
batteries
* Includes 9 Magnetic charging cables
Includes Onsite deployment (customer responsible for install)
Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Year 7

Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Included

Year 8

Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Included

Year 9

Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video

Included

Year 10

Inclue Vehicle Manager Access
Include CC DEMS software, licensing, cloud storage - Unlimited BWC/In
Car Video
Motorola Total Package Price

Included
($

238,575.00)

Year 1

56,696.00)

Year 2

9,344.00)

Year 3

9,344.00)

Year 4

9,344.00)

Year 5

9,344.00)

Year 6

86,703.00)

Payment Amounts - Motorola Total Package Price

Year 7

$14,450.00

Year 8

$14,450.00

Year 9

$14,450.00

Year 10
Grand Total
Contract Terms & ConditionNASPO Mobile Video OK-MA-145-21-500

$14,450.00
($

238,575.00)

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